Relationship-Driven Account Manager - Revenue Growth Expert

Ebony Wakefield

832-***-****

**************@*****.***

Professional Summary

Relationship-driven professional with 10+ years of experience managing high-value portfolios, driving revenue growth, and strengthening client retention through strategic engagement. Proven ability to develop and execute data-driven strategies, build meaningful relationships, and collaborate across teams to achieve measurable goals. Experience

2019 - 2024

BPM Microsystems / Houston, TX - Executive Account Manager

● Managed a portfolio exceeding $3M annually, focusing on relationship development, retention, and long term growth

● Developed and executed engagement strategies that resulted with increased client retention, revenue, and account expansion

● Utilized Salesforce CRM to track performance metrics, analyze trends, and enhance engagement strategies

2016 -2019

O’Connor & Associates / Houston, TX - Lead Customer Service Rep

● Successfully reduced churn and increased overall portfolio value

● Delivered presentations and communicated value solutions to drive engagement and commitment

● Built strong relationships with diverse stakeholders, demonstrating cultural awareness and adaptability

2011 - 2016

Hertz 24/7 Car Rental / OKlahoma City, OK - Customer Care Lead

● Led and mentored teams of up to 20 individuals, fostering accountability, performance, and goal achievement

● Resolved complex client issues while maintaining strong relationships and ensuring long term satisfaction

Education

2004 - 2010

Langston University / Oklahoma City, OK - BA Finance 2

Key Strengths / Skills

● Build meaningful, trust based relationships that drive long term engagement

● Results driven with a strong focus on measurable outcomes and impact

● Inspires and motivate individuals and teams toward shared goals

● Solution oriented problem solver in fast paced environments

● Strong communicator with the ability to influence a diverse audience

● Accountable and proactive with a high level of ownership

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