Customer Support - Sales & Data Operations Specialist

P. Rajeev

Karnataka Bank Services Limited

Madurai South, Tamil Nadu, India +91-790**-***** ************@*****.*** PROFILE SUMMARY

Motivated and dedicated professional with 3+ years of experience in customer support, sales management, and data operations. Skilled in customer relationship management, problem-solving, support ticket handling, and business operations. Demonstrates strong communication, adaptability, teamwork, and analytical thinking abilities with a passion for professional growth and organizational success. SKILLS

Communication • Creativity • Time Management • Team Work • Problem Solving • Interpersonal Skills • Critical Thinking • Work Ethic • Adaptability • Attention to Detail LANGUAGES

English • Tamil • Telugu

WORK EXPERIENCE

Karnataka Bank Services Limited

Madurai Branch Jan 2026 - Present

• Managing customer interactions and operational banking activities efficiently.

• Supporting financial service operations with professionalism and accuracy. HDB Financial Services — Sales Manager

Madurai South Jan 2025

• Developed strategic sales initiatives resulting in 20% regional revenue growth.

• Led teams successfully to surpass business targets and improve client retention. SBL Knowledge Services — Data Entry Executive

Madurai Jan 2024

• Maintained 98% accuracy in high-volume data processing operations.

• Improved workflow efficiency and handled confidential data securely. Jyothi Soft Tech — Customer Support Executive

Madurai South Oct 2023

• Resolved customer issues efficiently while maintaining high satisfaction levels.

• Managed support tickets and troubleshooting activities. EDUCATION

B.Tech Computer Science — Kalasalingam University, Madurai (2020 - 2023) CGPA: 6.41

M.Sc Computer Science — Apollo Computer Education, Madurai (2022) HSC — Sindhu School Matriculation Higher Secondary School, Coimbatore — 45.42% SSLC — CEOA Matriculation Higher Secondary School, Madurai — 45.00% PROJECTS

SAP Project

Implemented SAP FI, MM, and SD modules improving workflow efficiency and system integration. Black Box Testing

Created automated testing frameworks using Python and Selenium reducing manual efforts. Automatic Sanitizer System

Designed IoT-based touchless sanitizer system using Arduino and ultrasonic sensors. CERTIFICATIONS & ACHIEVEMENTS

• SAP ABAP with NetWeaver 7.50 — Issued by SAP SE (March 31, 2021)

• Participated in “Recent Developments in Databases” conducted by Mepco College of Engineering.

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