Customer Service (20+ Years)
Resume:
Nicole Taylor
Wright City, MO
**********@*****.***
Professional Summary
Licensed Insurance Agent and Manager with 20+ years of experience supporting Allstate agent owners. Strong background in customer retention, claims support, staff training, and handling escalated customer concerns. Recognized for strong people skills, ethical judgment, and improving office efficiency while maintaining compliance.Professional Experience
Licensed Insurance Agent / Manager for Agent Owners with Allstate 2005 – Present
Serve as Customer Service and Retention Specialist for personal lines
Handle escalated customer complaints and complex service issues
Act as office claims specialist, guiding customers through the claims process
Train and onboard new customer service and sales representatives
Handle financial transactions and daily administrative responsibilities
Improve agency sales and retention through streamlined processes and workflow improvements
Core Skills
Customer Retention • Claims Support • Escalation Handling • Training & Mentorship • Compliance & Research • Administrative Organization • Ethical & Trustworthy
Education & Licensing
High School Diploma, Bowling Green R-III High School
Property & Casualty License – 24 years
Life & Health License – 15 years
References available upon request
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