Administrative Assistant & Customer Support Expert

Kathleen Mosher

***************@*****.***

TTEC 12/2019 — 2/2020

Customer Service Representative

Handling customer calls for OTC benefit program.

Self-employed Freelancer — 12/2015 - Present

Virtual/Personal Assistant work including:

oMaking travel arrangements for multiple personnel.

oCreating and editing documents, spreadsheets, brochures and presentations.

oResearching and ordering products and services.

oDoing internet research.

oPerforming personal assistant tasks including a very large project requesting, scanning and organizing medical records for family members.

My freelance work has also included:

oHandling money/simple bookkeeping

oCustomer Service

oConflict resolution

oComputer proficiency

oBeing solutions driven

oBeing a quick thinker and decision maker

oWorking well under pressure

oWorking well unsupervised

oBeing self motivated

GlaxoSmithKline (GSK)

Administrative Assistant/Clinical Study Associate 2/2002 – 12/2015

Demonstrated proficiency in Microsoft programs (Word, Excel, PowerPoint, Outlook, Publisher, SharePoint) as well as Adobe Acrobat and company-tailored software.

Supported the Senior Director of the Cardiovascular Therapy Area and clinical scientists for 18+ years, initially as a temp and then as a GSK employee.

Provided support to the North American Medical Affairs group for Investigator Sponsored Studies in cardiovascular and dermatology including collecting regulatory documents and managing the study database, requesting payments, drug shipments, and processing invoices for payment.

Coordinated calendars, meetings and travel arrangements, and prepared expense reports.

Assisted in the preparation of abstracts, manuscripts and documents for regulatory submissions.

Searched for, requested and downloaded published references.

Pulled information from company systems into large spreadsheets for formatting and incorporation into Word and PowerPoint presentations.

Created and maintained various tracking spreadsheets.

Provided publication database (Datavision) support.

Printed documents and prepared binders and packaged shipments.

Facilitated study document archiving plans.

Prepared various monthly reports.

Monitored and granted access to users for e-mailboxes.

Provided support to other managers and teams whenever requested.

Prepared meeting agendas and minutes.

Transcribed audio dictations.

Interacted with many groups including project teams, product teams, sales force, finance, legal, outside consultants and study investigators.

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