Operations & Administrative Support Specialist

TYANA WEBSTER

Operations Coordinator- Administrative Support Specialist

Baton Rouge, Louisiana

225-***-**** **********@*******.***

PROFESSIONAL SUMMARY

Operations and customer support professional with 10+ years of experience supporting healthcare, payroll, telecommunications, banking, and administrative operations in remote and hybrid environments. Proven ability to coordinate workflows, manage high-volume communications, resolve customer concerns, and support cross-functional teams while maintaining accuracy and compliance. Skilled in scheduling, CRM systems, documentation management, technical troubleshooting, and operational support. Recognized for improving workflows, maintaining strong customer satisfaction scores, and supporting fast-paced service environments.

CORE COMPETENCIES

Operations Coordination • Administrative Support • Workflow Management • Customer Support • Client Relations • Scheduling Coordination • Calendar Management • Cross-Functional Collaboration • CRM Systems • Documentation Management • Data Entry • Technical Troubleshooting • Process Improvement • HIPAA Compliance • Payroll Support • Compliance Monitoring • Microsoft Office Suite • Google Workspace • Remote Operations • Multi-Tasking • Time Management • Conflict Resolution • Customer Retention • Call Center Operations • Account Management

SYSTEMS & TOOLS

CRM Systems • EMR Systems • Microsoft Office Suite • Google Workspace • ACD Systems • Payroll Systems • Multi-Line Phone Systems • Remote Communication Platforms • Documentation Management Systems

PROFESSIONAL EXPERIENCE

Premier Healthcare — Front Desk Coordinator

Baton Rouge, LA January 2025 – July 2025

Coordinated communication between healthcare providers and 40+ patients daily while ensuring HIPAA compliance and professional customer service.

Managed appointment scheduling, insurance verification, copayment collection, and patient account updates using EMR systems.

Maintained organized patient records and administrative documentation to support efficient office operations.

Improved patient flow and scheduling efficiency by streamlining front desk processes.

Assisted with intake procedures, patient inquiries, and account resolution support.

TEKsystems — Title Specialist (Contract)

Remote June 2024 – October 2024

Processed 300+ title transactions weekly while maintaining accuracy and compliance with documentation requirements.

Coordinated communication between dealerships, insurance companies, clients, and lien holders to ensure timely processing.

Managed digital and physical filing systems for title records and correspondence.

Reduced processing errors by 15% through attention to detail and workflow management.

Maintained high levels of customer satisfaction through responsive communication and issue resolution.

Cox Communications — Technical Support Specialist

Remote March 2023 – June 2024

Managed 60+ inbound customer interactions daily in a high-volume remote support environment.

Resolved approximately 90% of customer issues during first contact through troubleshooting and account support.

Coordinated field technician scheduling and escalated complex technical concerns as needed.

Documented customer interactions and service requests within CRM systems.

Assisted customers with account management, billing inquiries, and service upgrades.

Paychex Inc. — Payroll Specialist

Hybrid February 2022 – March 2023

Processed payroll for 100+ employees while ensuring accuracy for wages, overtime, deductions, and bonuses.

Collaborated with HR and finance teams to support payroll integration and compliance initiatives.

Maintained compliance with federal, state, and local payroll regulations.

Supported payroll audits, reporting processes, and documentation management.

Improved payroll workflow efficiency and reduced processing errors.

Department of Justice — Collections Specialist

Contact Center January 2021 – February 2022

Managed customer accounts and maintained accurate documentation regarding payment arrangements and account updates.

Utilized ACD systems and outbound communication tools to support collections and compliance processes.

Reviewed federal regulations and ensured adherence to collection guidelines.

Resolved customer concerns and negotiated payment solutions professionally.

Maintained detailed account records and follow-up documentation.

AccuTemp Heating & Air Conditioning — Customer Service Representative

Hybrid December 2020 – December 2021

Coordinated service scheduling and technician assignments for repairs, maintenance, and installations.

Updated customer profiles and maintained accurate CRM records.

Managed inbound and outbound customer communications through phone and email support.

Followed up with customers regarding services, scheduling updates, and satisfaction concerns.

Assisted with workflow coordination and dispatch support.

Plexos Group — Claims Processor (Contract)

Remote May 2020 – November 2020

Processed 100+ unemployment claims weekly while maintaining compliance with Louisiana employment regulations.

Reviewed documentation for claim eligibility, accuracy, and fraud prevention.

Maintained organized records of claims activity and customer communications.

Delivered empathetic customer support during benefit denials and claim escalations.

Improved workflow efficiency through accurate documentation management.

Hancock Whitney Bank — Customer Service Advisor

Hybrid March 2018 – March 2019

Assisted clients with account servicing, banking transactions, and financial support inquiries.

Utilized CRM systems to maintain accurate client information and account documentation.

Resolved customer concerns and recommended financial products and services.

Maintained confidentiality and compliance standards when handling sensitive financial information.

Built strong customer relationships through effective communication and problem-solving.

Walmart — Online Order Fulfillment Associate

August 2014 – January 2018

Coordinated online order fulfillment processes including staging, preparation, and pickup support.

Maintained order accuracy and contributed to reduced customer return rates.

Assisted customers with issue resolution and front-end support.

Collaborated with team members to improve operational workflow efficiency.

Maintained productivity in a fast-paced retail environment.

EDUCATION

Denham Springs High School

High School Diploma

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