Versatile Customer Service Professional Seeking Growth

Benjamin Giron

EXPERIENCE

Empire Today LLC March 2023 to January 2024

Assist customers scheduling estimates and rescheduling installations. Submitted complaint and assisted with finance applications and authorization Target October 2022 to March 2023

Gift Card customer service seasonal

HGS Healthcare September 2021 to October

2022

Bi-lingual customer service for Medicare advantage BRK first alert January 2017 to July 2020

Received raw goods for shipment to juarez production plants. Received finished goods to be processed for shipment to customers

Somar industries August 2015 to November

2016

Move raw materials using sit down forklift to mixing machine. Mix and bag material to be packaged for sale

Fred Loya Insurance Company October 2001 to February 2004

Received and sorted daily mail operated Pitney Bowes mailing machines and postage machines

+1-915-***-**** ***************@*****.***

Customer Service Representative

Customer Service Representative

Customer Service Representative

Material Handler/Forklift Operator

Material Handler/Machine Operator

Mail Clerk

EDUCATION

SKILLS

• Manufacturing

• Warehouse Experience

• Computer Literacy

• Lean

• Forklift

• Materials Handling

• RF Scanner

• Reach Truck

• Order Picking

• Shipping & Receiving

• 5S

• SAP

• Order Picker

• Microsoft Word

• Communication skills

• Customer service

• Upselling

• English

• Upselling

• Customer service

• Documentation review

• Microsoft Excel

• Phone etiquette

• Organizational skills

• Customer support

• Inventory management

• Primary care

• Salesforce

• Sales support

• Working with people with disabilities

degree : Ged,

degree : Associate's degree,

Empire today llc

Mayfield High School

• Authentication

• Automotive repair

• CRM software

• Microsoft Powerpoint

• Analysis skills

• Basic math

• Writing skills

• Attention to detail

• Clinic

• HIPAA

• Supervising experience

• Purchasing

• Outbound calling

• Social media management

• Classroom experience

• Time management

• Leadership

• Grammar Experience

• .NET

• Editing

• Medical terminology

• Cash handling

• Research

• Sales

• ERP systems

• Medical office experience

• Bilingual

• Databases

• Project management

• Google Suite

• Microsoft Office

• Typing

• Data entry

• Financial services

• Clerical experience

• PCI

• IVR

• Windows

• Call center experience

• Client services

• Technical Proficiency

• Live chat

• Email customer support

• Customer service video conferencing

• Phone customer support

• Customer service through social media

• SMS customer support

• Individual consumer customer service

• Google Workspace

• Slack

• Microsoft Teams

• Call center agent experience

• Customer support specialist experience

• Phone call management

• Order processing

• Customer returns handling

• Billing issue inquiries

• Order inquiry handling

• Providing product information

• Siebel

• Customer support experience (3-5 years)

• Customer support experience within manufacturing industry

• Customer support experience within healthcare industry

• Customer support experience within retail industry

• Largest customer support team managed (1-5 team members)

• Customer support response time improved (More than 30%)

• Improving customer support response time

• Managing teams in a customer support role

Phone Number : +1-915-***-****

Email : ***************@*****.***

Address : 11020 Sam Snead Dr

Contact this candidate