Data Analyst with Fraud & Support Experience

Bolarinwa Bello

Pasadena 202-***-**** *************@*****.*** Data Analyst

SUMMARY

Experienced professional with a strong background in data analysis, technical support, and fraud investigation. Proficient in MySQL, Python, and SQL, with expertise in data visualization and reporting using BI tools. Demonstrates a commitment to maintaining data quality and fostering collaboration in team environments. Skilled in leveraging analytics and AI tools to drive insights and support decision-making processes.

EXPERIENCE

Fraud Analyst Bank of America 09/2024 to 01/2026 Investigated customer fraud claims.

Analyzed patterns for fraudulent activity.

Assisted in disputing unauthorized transactions.

Engaged with internal and external entities to resolve issues. Reported scams and phishing incidents.

Help Desk Specialist Westat 09/2023 to 09/2024

Directed Level 1 & 2 technicians.

Provided technical support for systems and software. Maintained user guides and streamlined workflows.

Supported network teams to resolve technical issues. Achieved a 98% customer satisfaction score.

System Support Technician II Alorica 02/2021 to 06/2022 Diagnosed complex hardware and network issues.

Conducted root-cause analysis for technical problems. Supported team knowledge development.

Implemented network security practices.

Performed system imaging and software deployment.

Public Sector Sales Commission Morgan Stanley 01/2020 to 02/2022 Validated sales commission data accuracy using SQL queries and BI tools. Created automated reporting tools to streamline data analysis. Designed dashboards leveraging ThoughtSpot and other BI tools. Conducted data analyses with encryption systems to ensure security. Documented findings for compliance and audits, ensuring data quality. Help Desk Technician UMBC Library 02/2017 to 11/2019 Provided Tier 1 & 2 technical support.

Handled system updates and software installations. Managed user permissions in Active Directory.

Resolved connectivity and hardware issues.

Supported remote users via RDP and VPN solutions.

EDUCATION

B.S. in Information Systems University of Maryland, Baltimore County 2020 B.S. program in Information Systems, emphasizing technical and business skills related to information management and technologies, including SQL and data analysis.

Masters in Business Administration (MBA) University of Maryland, Global Campus 2024 MBA program focusing on advanced business administration principles, leadership, and organizational growth strategies, with exposure to BI tools and data-driven decision-making. SKILLS

MySQL Python SQL

Data visualization Reporting Data quality

Python Microsoft Office Technical support

Customer service Project management Communication

Team building

CERTIFICATES

CompTIA Security+ 01/2027

CompTIA A+

CompTIA Network+

Digital Forensics Analyst (GCFA)

In progress

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