Stacia Hicks
Leander, TX • 512-***-**** • *********@*****.***
Career Objective
Detail-oriented data entry and administrative professional with strong computer skills and a proven track record of accuracy in high-volume, deadline-driven environments. Highly efficient in managing large datasets, verifying information, and maintaining organized digital records. Quick learner with the ability to adapt to new systems and remote workflows. Committed to delivering error-free work, maintaining confidentiality, and supporting team productivity in remote settings.
Core Skills
●Data Entry & Data Verification
●High Accuracy & Attention to Detail
●Document Management & Recordkeeping
●Microsoft Office (Excel, Word, Outlook)
●Data Review & Quality Control
●Typing & Information Processing
●Confidentiality & Compliance
●Time Management & Meeting Deadlines
●Written & Verbal Communication
●Remote Work Tools & Adaptability
Professional Experience
Senior Process Associate
Genpact — Austin, TX
2018 – Present
●Enter and review large volumes of insurance claim data with a strong focus on accuracy and completeness
●Verify pricing and item details to ensure data integrity and compliance with industry standards
●Identify discrepancies and correct errors to maintain high-quality data output
●Update and revise digital records based on adjuster feedback and changing requirements
●Communicate with stakeholders via phone and email to resolve data inconsistencies
●Consistently meet productivity, accuracy, and turnaround benchmarks in a fast-paced environment
Crossing Guard
Leander ISD — Leander, TX
2011 – 2018
●Maintained strict attention to detail and situational awareness in a safety-critical role
●Followed established procedures and communicated clearly with students and staff
●Demonstrated reliability, punctuality, and responsibility in daily assignments
Nursery Caregiver
Bethany UMC — Austin, TX
2008 – 2018
●Maintained organized records and schedules for multiple children and activities
●Communicated effectively with parents and staff regarding daily updates and concerns
●Managed multiple priorities while ensuring accuracy and consistency in care
Household Manager (Stay-at-Home Parent)
Leander, TX
2005 – 2008
●Organized schedules, maintained records, and managed household budgeting using digital tools
●Coordinated appointments, activities, and logistics with strong attention to detail
●Demonstrated multitasking, problem-solving, and time management skills
Call Center Representative
Web Transaction Services — Austin, TX
2002 – 2004
●Accurately entered and updated customer account information in internal systems
●Verified sensitive data to ensure compliance with security and privacy standards
●Handled high-volume interactions while maintaining detailed and accurate records
●Processed account changes and transactions with a high level of accuracy
Administrative Assistant
Horan & McConaty Funeral Home — Aurora, CO
2000 – 2001
●Entered and maintained data in tracking systems with a strong focus on accuracy
●Managed filing systems and organized both digital and paper records
●Processed financial and insurance documents with attention to detail
●Prepared deposits and ensured accurate recordkeeping for financial transactions
Education
LC Anderson High School — 1995