Store Training Manager - Dollar General, Jacksonville, FL
Resume:
Catrina L Dismuke
Jacksonville, Florida 32209
Phone : 904-***-****
Email: ********@*****.***
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QUALIFICATIONS:
• Confident and persuasive with strong attention to detail and the ability to engage diverse customers and enhance brand loyalty and satisfaction.
• Recognize the importance of compliance, accountability, and accuracy.
• Able to follow instructions and complete assignments in a timely manner while being flexible and extremely reliable. Highly organized, proactive and punctual with a team-oriented mentality.
• Proven leadership and people-development experience with the ability to lead change.
• Technologically proficient with the ability to utilize the latest technology and software.
• Ability to work with others in a team environment, as well as independently to ensure a successful outcome. Excellent oral and written communication skills. EXPERIENCE:
02/2020 - Present Dollar General Jacksonville, Florida Store Training Manager
Assistant Manager
Sales Associates
• Promotion to Store Training Manager. Responsible for teaching, coaching and training store management and associates on operational processes, merchandising standards, store appearance and profitability. Recruits, hires, trains, and develops store employees.
• Supervises the store’s crew through assigning, directing and following up of all activities. Effectively communicates information both to and from store management and crews. Applies supply procedures to review, research, and resolve reports of non-deliveries, losses, damages, discrepancies and rejects.
• Assists in the process of requisitioning, receiving, inventorying and redistributing goods, supplies and materials. Verifies shipments by comparing shipping documents with actual physical material counts from various delivery sources and stage in designated location. Verifies correctness of incoming/outgoing shipments by comparing items and quantities with bills of lading, invoices, manifests, storage receipts, or other records. Prepares and maintains manifests and bill of lading records of goods shipped; unloads incoming shipments, scans or keys receipt information.
• Provides customer service by acknowledging the customer, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. Stocks shelves, racks, cases, bins and tables with new and transferred merchandise. Places tags and sensors on clothing and accessories. Replenishes items on the sales floor. Arranges and displays merchandise on shelves and hangers. Receives, opens and unpacks shipments.
• Compares merchandise invoices to physical counts of stock and reported discrepancies. Examines and inspects stock items for wear or defects, reported any damage to supervisors. Marks stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
• Takes inventory or examined merchandise to identify items to be reordered or replenished. Provides assistance or direction to other stockroom employees. Cleans and maintains supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
• Oversees and executes the preparation of the daily cash report and weekly summary. Analyzes operating reports/documents and makes recommendations on how to improve store performance and implement plans. Managed closing duties, including restocking items and reconciliation of the cash drawer. Handled cash, receipts, register tapes, checks, credit card receipts, and supporting documentation to ensure that all funds and transactions are balanced at the end of shift. 01/2013 – 06/2016 Citi Trends Jacksonville, Florida Lead Sales Associates
• Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions. Responsible for opening and Catrina L Dismuke
2217 College Circle North
Jacksonville, Florida 32209
Phone : 904-***-****
Email: ********@*****.***
closing store.
• Served as mentor to team members to enforce teambuilding. Worked closely with management and staff to always lead by example. Maintained and built relationships with management, staff and customers.
• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions. Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. 01/2012 - 12/2013 New Height of North Florida Jacksonville, Florida Business Secretary
• Managed daily office operations, ensuring efficient workflow and effective communication. Streamlined office operations by implementing efficient administrative processes. Maintained organized filing systems, both electronic and paper-based, for easy access to documents.
• Maintained accurate documentation and records, enhancing office efficiency. Served as a liaison between departments to ensure smooth communication and project collaboration. Facilitated board meetings, prepared agendas, and documented minutes for accurate record-keeping and follow-up on action items.
• Coordinated executive correspondence, calendar management, and travel arrangements for staff, including itineraries and accommodations. Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals. Used computers for various applications, such as database management or word processing. Maintained the front desk and reception area in a neat, organized fashion.
01/2005 - 12/2008 Navy Exchange Jacksonville, Florida Lead Sales Associates
Sales Associates
• Promoted to Lead Sale Associates. Operated computers/cash registers to accept payments for items. Demonstrated and promoted teamwork. Maintained excellent customer service to resolve conflicts and to satisfied customer's requests.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Prioritized workload to ensure urgent requirements are done in a timely manner. Oversaw and aided stockroom inventory and assisted administration with daily bank processing.
• Maintained and reviewed all inventory, including follow-up on all shortages and maintained minimal inventory for cost reductions. Resolved inventory discrepancies, problem orders and intercompany transfer issues.
• Answered my co-worker’s questions regarding procedures, policies, written instructions, other directives and obtained needed information or decisions from supervisor on problems. Prioritized workload to ensure urgent requirements are done in a timely manner. EDUCATION:
− Virginia College, Jacksonville, Florida – Associate of Science in Medical Assistant, Graduated 2012
− Lee County High School, Leesburg, Georgia – High School Diploma, Graduated 2002 ACCOMPLISHMENTS/AWARDS:
− Certificate of Recognition, 5 Years of Service, Dollar General, 2025
− Earned Customer Experience Net Score, Dollar General, 2022
− Earned Customer Experience Instock, Dollar General, 2022
− Certificate of Completion, Certified Clinical Medical Assistant, 2012 References Available Upon Request
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