Operations & Logistics Assistant Manager

AMAN SAIN

Assistant Operations Manager Logistics & Supply Chain Cold Chain Logistics

+91-830******* *********@*****.*** Loharu, Bhiwani, Haryana linkedin.com/in/aman-sain-a071a0238 PROFESSIONAL SUMMARY

Results-driven Operations professional with 2+ years of experience in logistics coordination, cold chain operations, RTO reduction, MIS reporting, and team leadership. Currently serving as Assistant Operations Manager at STC Group of Companies

(Zipflo), Jaipur — managing reefer logistics for premium FMCG clients. Demonstrated track record of reducing RTO cases by 30% and maintaining 95%+ on-time delivery rate across 100+ daily operations. PROFESSIONAL EXPERIENCE

Assistant Operations Manager

STC Group of Companies (Zipflo) Jaipur, Rajasthan May 2026 – Present

• Managing end-to-end reefer and cold chain logistics operations for premium FMCG clients

• Coordinating daily operations, client servicing, and inter-team communication across North India

• Ensuring timely delivery, maintaining service standards, and resolving operational issues proactively

• Preparing daily operations reports and providing actionable insights to senior management Operations & Courier Coordinator Calling Center Head PDM Advance Homeopathy Hospital Jaipur, Rajasthan June 2024 – April 2026

• Managed end-to-end courier operations — achieving 95%+ on-time delivery rate across 100+ daily operations

• Reduced Return-to-Origin (RTO) cases by 30% through proactive coordination with delivery partners

• Led calling center team — resolved 50+ patient and courier queries weekly via IVR calling — zero escalated complaints in Q4 2024

• Generated and maintained daily MIS reports using Excel & Google Sheets for management decision-making

• Streamlined inter-departmental communication through standardized SOPs — improved response time by 25%

• Guided and mentored junior callers — improved team efficiency and SOP compliance KEY ACHIEVEMENTS

• 30% reduction in RTO cases — through systematic process improvements and proactive delivery partner coordination

• 95%+ on-time delivery rate — maintained consistently across 100+ daily courier operations

• Zero escalated complaints in Q4 2024 — recognized for exceptional customer service

• 25% improvement in response time — by establishing standardized inter-departmental SOPs

• 100% score in Secondary Education — demonstrating strong analytical ability EDUCATION

Advanced Diploma in Computer Applications (ADCA) Completed 2025 Haryana Senior Secondary (12th Grade) 82.2% Graduated 2023 Haryana Secondary Education (10th Grade) 100% (Perfect Score) Graduated 2021 Haryana TECHNICAL SKILLS

Core Competencies: Operations Management, Cold Chain & Reefer Logistics, Logistics & Supply Chain, MIS Reporting, RTO Reduction, IVR Calling, Team Leadership, SOP Compliance, Escalation Handling Technical Tools: Microsoft Excel (Advanced — Formulas, Pivot Tables), Google Sheets, CRM Tools, Courier Tracking Software, Report Generation

Learning: Business Analytics, Power BI, SQL, Python for Data Analysis (2026) Languages: Hindi (Native / Fluent) English (Professional Working Proficiency) TARGET ROLES

• Operations Manager — Fleet management, cold chain operations, process optimization

• Logistics Coordinator — End-to-end shipment tracking, vendor coordination, delivery management

• Supply Chain Executive — Supply chain coordination, procurement support, process optimization

• Import-Export Executive — Documentation, customs clearance coordination, freight management

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