Delivery Operations and Logistics Leader

QUIN LACOUR

Operations & Project Management Professional

Phone: 832-***-**** Email: ******.****@*****.*** Houston, TX PROFESSIONAL PROFILE

Dynamic management professional with over 15 years of experience in high-stakes operational leadership, government support, and cross-functional team management. Proven track record of optimizing organizational workflows, managing executive-level communications, and ensuring strict regulatory compliance. Adept at bridging the gap between leadership, stakeholders, and operational staff to drive institutional success. CORE COMPETENCIES & CERTIFICATIONS

Professional Certifications Project Management Professional (PMP)®, Good Clinical Practice (GCP) Training Operations & Logistics Inventory Procurement (McKesson), Homebase, TMS, Fleet Management Software, Supply Chain Logistics, Standard Operating Procedures (SOPs) Enterprise Systems Microsoft Office Suite, EMR Systems (Epic, eClinicalWorks, Kinnser/WellSky) Compliance & Safety HIPAA Compliance, Basic Life Support (BLS) PROFESSIONAL EXPERIENCE

Women's Health Surgeons — Clinical Operations Coordinator & Public Health Lead

• Served as a high-level operational liaison between providers, laboratories, and patients to optimize complex treatment timelines and communication flows.

• Directed all medical-surgical procurement using McKesson SupplyManager, establishing locked formularies and approval rules to standardize ordering and maintain a strategic budget.

• Managed end-to-end supply chain logistics and strategic budget oversight for the business office.

• Anticipated provider needs and streamlined organizational communications using a forward-thinking administrative approach.

• Supported clinical research initiatives while maintaining strict adherence to evolving regulatory guidelines. RedLine Transportation Services — Operations Manager

• Directed complex scheduling and dispatching operations using NEMT Dispatching Software, ensuring 100% compliance with federal and state regulations.

• Collaborated directly with executive leadership to develop strategic projects that fueled organizational growth and increased customer satisfaction.

• Utilized GPS tracking and Fleet Management Systems to monitor real-time vehicle locations, reducing operational errors by 20% through the design and implementation of new Standard Operating Procedures

(SOPs).

• Managed strict vendor and client relationships, monitoring performance metrics to ensure service excellence. Space City Laboratories — Office Manager

• Directed daily administrative functions and staff management using Homebase to accurately track employee hours and real-time locations, ensuring optimal coverage.

• Supervised the full lifecycle of staff management, including hiring, onboarding, and performance evaluation.

• Partnered with senior leadership to develop marketing strategies that increased testing volumes by 15%.

• Oversaw inventory procurement and budget tracking through McKesson, maintaining uninterrupted laboratory operations and supply chain integrity.

Diversity Care Providers — Office Manager

• Supervised administrative staff and implemented workflow improvements within Kinnser (WellSky) that reduced client service times by 30% and improved clinician documentation speed.

• Oversaw payroll, supply ordering, and budget tracking while maintaining a professional, client-centered office environment.

• Managed meticulous documentation and records to meet rigorous audit and accreditation standards. Ben Taub High Risk OB/GYN Clinic — Clinical Site Manager

• Supervised the onboarding and training of new clinical and administrative staff.

• Led special project teams during the Zika virus outbreak, resulting in recognized public health interventions.

• Utilized Epic to maintain high-acuity records and develop operational reports for senior leadership, resulting in improved clinic efficiency.

• Navigated the Epic / MyChart ecosystem to assist providers with complex procedures while ensuring seamless data integration.

• Provided direct care and operational support to a diverse, high-acuity population in a fast-paced environment. EDUCATION

Master of Science in Healthcare Administration (In Progress) — Sam Houston State University Bachelor of Science in Health Studies (Public Health Focus) — Texas Woman's University 2022 Associate of Science in Health Science — Houston Community College 2018

Contact this candidate