Operations, Security & QA Leader with Logistics Expertise

Ariss Springs

Cybersecurity • Quality Assurance • Operations • Logistics • Healthcare

Chattanooga, TN 423-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Results-driven Operations and Compliance Professional with 14+ years of cross-industry experience in logistics, manufacturing, quality assurance, and healthcare. Holds a Certificate in Cybersecurity, Data Analytics, and Artificial Intelligence (Pivot Technology School, 2025), with knowledge of network security, threat analysis, incident response, and security compliance frameworks. Certified Phlebotomy Technician with a consistent record of exceeding performance targets in regulated, high-volume environments. Adept at process improvement, risk mitigation, regulatory documentation, and cross-functional collaboration, uniquely positioned for roles requiring operational precision, data integrity, and security-conscious decision-making.

CORE COMPETENCIES & KEYWORDS

Cybersecurity & Network Security

Quality Assurance (QA/QC)

Process Improvement (Lean/Kaizen)

Threat Analysis & Incident Response

GMP HACCP SQF OSHA

Logistics & Supply Chain Ops

Risk Assessment & Mitigation

Regulatory Compliance & Audits

Customer Service & CRM Systems

Data Analytics & AI Tools

ISO Standards & Documentation

Staff Training & Development

HIPAA Compliance

Root Cause Analysis

Microsoft Office Suite

Information Security Fundamentals

Inventory & Warehouse Mgmt

Cross-functional Collaboration

CERTIFICATIONS & CREDENTIALS

2024–2025

Certificate in Cybersecurity, Data Analytics & Artificial Intelligence, Pivot Technology School

In Progress

CompTIA Security+ Candidate, Network Security, Threat Analysis & Incident Response

Active

Certified Phlebotomy Technician (CPT)

Active

Valid Driver's License, State of Tennessee

Completed

High School Diploma — Hamilton County High School, Chattanooga, TN

PROFESSIONAL EXPERIENCE

Package Manager

Gofo Logistics — Chattanooga, TN November 2025 – April 2026

Oversaw end-to-end package operations achieving 100% accurate and timely delivery processing in a high-volume environment.

Enforced GMP, HACCP, OSHA, and SQF quality control standards through systematic inspection and audit-ready documentation.

Led onboarding and safety training programs for new staff on compliance workflows and operational procedures.

Identified and resolved workflow bottlenecks, contributing to measurable improvements in throughput and accuracy.

Assembly Team Member / Quality Inspector

Volkswagen Group of America — Chattanooga, TN June 2022 – April 2025

Performed detailed quality inspections on automotive components, ensuring adherence to strict ISO and OSHA manufacturing standards.

Documented nonconformances in QA systems and contributed to root cause analysis and corrective action processes.

Collaborated with production, engineering, and safety teams cross-functionally to minimize defect rates and uphold quality benchmarks.

Participated in Kaizen and Lean continuous improvement initiatives, reducing errors and improving output quality.

Lease Administrator

Ryder Logistics — Chattanooga, TN December 2021 – May 2022

Managed lease contracts, compliance records, and documentation ensuring timely and accurate processing of all agreements.

Coordinated with fleet and logistics teams to track vehicle availability, maintenance schedules, and asset utilization.

Delivered high-accuracy administrative support, maintaining organized records and resolving discrepancies efficiently.

Ensured all contract and compliance documentation met regulatory standards and internal audit requirements.

Warehouse Associate

Bimbo Bakeries USA — Chattanooga, TN September 2021 – January 2022

Executed receiving, stocking, picking, and shipping operations in a food-grade warehouse compliant with HACCP and GMP standards.

Maintained accurate inventory counts and assisted with cycle counts and stock audits to ensure data integrity.

Upheld food safety and sanitation protocols throughout all warehouse operations, supporting zero-defect compliance goals.

Dispatcher

SouthEastTrans — Chattanooga, TN November 2013 – July 2015

Coordinated driver schedules, route assignments, and real-time logistics communication using computer-aided dispatch (CAD) systems.

Managed communications across radio and CAD platforms, maintaining peak operational efficiency during high-demand periods.

Resolved transportation emergencies and service disruptions calmly, demonstrating rapid decision-making and strong communication.

Tracked driver performance and route compliance, contributing to on-time delivery metrics and passenger satisfaction targets.

Customer Service Representative

UnitedHealth Group — Remote / Chattanooga, TN October 2007 – September 2008

Delivered accurate and empathetic support to healthcare plan members, resolving inquiries on benefits, claims, and provider networks.

Navigated healthcare CRM and claims processing systems to provide timely resolutions and consistently high satisfaction scores.

Maintained strict HIPAA compliance in all member interactions and data handling, with zero compliance violations recorded.

Managed high call volume in a remote environment with strong attention to detail, documentation accuracy, and professionalism.

ADDITIONAL INFORMATION

Open to roles in cybersecurity, IT support, security operations, quality assurance, logistics, healthcare support, and data analytics, remote or Chattanooga/TN area.

Pursuing CompTIA Security+ certification to further validate cybersecurity knowledge and technical qualifications.

Comfortable in fast-paced, regulated environments including manufacturing, healthcare, logistics, food service, and technology.

Available for immediate hire; flexible schedule including evenings and weekends as needed.

Contact this candidate