Remote Customer Service Specialist with Multi-Client Expertise

Jaime Ware

Cell: 901-***-**** Email: ***********@*****.***

Objective

Experienced remote customer service professional skilled in problem-solving, technical troubleshooting, and client relations. Adept at managing multi-client workflows and delivering top-tier support across various platforms. Seeking a remote position where I can leverage my expertise to enhance customer satisfaction and operational efficiency.

Remote Customer Service Experience

Liveops, Remote

Independent Contractor (Customer Service Representative) 2021 - Present

- Provide remote customer support for multiple clients, assisting with inquiries, troubleshooting, and issue resolution via phone, email, and chat.

- Utilize CRM software, ticketing systems, and digital tools (Salesforce, Zendesk, Freshdesk) to log interactions and track issues efficiently.

- Adapt quickly to different client platforms and policies, mastering new software and workflows.

- Maintain high service quality while managing multiple customer interactions in a fast-paced remote environment.

- Independently resolve complex issues, maintaining an average 90%+ customer satisfaction rating and ensuring high retention rates.

- Assist in coordinating and supporting virtual events, ensuring seamless customer experiences. Customer Service & Hospitality Experience

River Oaks Restaurant, Memphis, TN

Bartender 2016 - 2019

- Delivered personalized service, ensuring guest satisfaction and repeat business.

- Addressed customer concerns and resolved issues quickly, maintaining a positive atmosphere.

- Trained and mentored new staff to uphold high service standards.

- Assisted with catering outside events, managing large-scale service operations. Restaurant Iris, Memphis, TN

Server/Bartender 2008 - 2016

- Provided top-tier customer service in a high-end dining environment, ensuring guest loyalty.

- Managed customer expectations, handled complaints, and improved overall guest experience.

- Assisted with event planning and catering outside events, ensuring seamless execution and high customer satisfaction.

Skills

Technical & Customer Support Skills

- Remote Customer Support (Phone, Email, Chat)

- CRM & Ticketing Systems (Salesforce, Zendesk, Freshdesk)

- Technical Troubleshooting & Issue Resolution

- Microsoft Office Suite & Google Workspace

- Data Entry & Documentation

Soft Skills & Adaptability

- Communication & Active Listening

- Multi-Client & Workflow Management

- Adaptability to New Software & Platforms

- Catering & Event Coordination

Education & Certifications

University of Memphis (formerly Memphis State), Memphis, TN Bachelor of Arts, Psychology

International Sommelier Guild, Memphis, TN

Graduate: Wine Fundamentals, 2005

The National Council for Certified Personal Training (NCCPT) Personal Trainer Certification, 2013

Insurance License

Attained January 2021

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