Front Desk Agent - Customer Experience Specialist

Alexis Gonzales

Riverside, CA ***** +1-858-***-**** ********.*********@*****.*** Professional Summary

Accomplished professional with 19+ years of extensive customer service and sales experience, adept at front desk operations, guest relations, and transaction management. Skilled in communication, order fulfillment, and multitasking, ensuring a welcoming first impression. Demonstrates strong problem-solving and organizational abilities, making an ideal candidate for delivering exceptional hospitality at a Front Desk Agent role. Work Experience

Customer Service/Sales/Warehouse, Part-time & Summers Real Volleyball San Diego, CA

January 2007 to Present

• Delivered outstanding customer service in person, by phone, and via email, ensuring positive guest experiences

• Assisted customers with product inquiries, order entry, and payment processing, supporting smooth transactions

• Managed order fulfillment, shipping, and receiving, maintaining accurate inventory and records

• Utilized QuickBooks for order and payment entry, supporting accurate recordkeeping and guest account management

• Handled guest inquiries and resolved issues promptly, demonstrating strong communication and problem-solving skills Sales Associate

Nordstrom, Fashion Valley, Accessories

May 2015 to July 2015

• Greeted customers in a professional and engaging manner, providing a welcoming first impression

• Assisted guests with product selection and inquiries, ensuring satisfaction throughout their visit

• Processed sales transactions and handled payments accurately, supporting smooth check-out experiences

• Maintained department organization and appearance, supporting a positive guest environment

• Demonstrated strong communication and customer service skills in a fast-paced retail setting Volunteer

Scripps Memorial Hospital La Jolla, CA

• Assisted with guest intake, discharge paperwork, and check-out, ensuring a smooth and welcoming process

• Greeted patients and provided information, supporting a positive guest experience

• Communicated effectively with staff and guests, supporting efficient operations and satisfaction Volunteer Vacation Bible School

Bethlehem Lutheran Church

• Assisted with guest supervision and supported activities, ensuring a safe and welcoming environment

• Helped prepare and clean up activities, supporting smooth operations and guest satisfaction

• Monitored guests during activities, demonstrating attentiveness and communication skills Education

Business (Bachelor's degree)

University of California Riverside Riverside, CA September 2025 to Present

High school (Diploma)

San Dieguito Academy Encinitas, CA

September 2008 to June 2012

Skills

Front desk Customer service Communication skills Phone etiquette Cash handling Order entry Administrative experience Problem management Customer support Microsoft Office Organizational skills Reception Customer inquiry handling Basic math Computer skills Certifications and Licenses

Driver's License

June 2021 to June 2028

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