Electronic Banking & Deposit Operations Specialist

MYKE TORRES

Phone: 305-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Experienced Deposit Operation and Electronic Banking Specialist professional with a strong background banking systems, ACH and wire processing, NSF, Chargebacks, and debit card services, Knowledge of banking regulations including NACHA, Anti-Money Laundering. Bilingual in English and Spanish with strong customer service, technical support, and problem-solving skills.

TECHNICAL SKILLS

Technical Support & Troubleshooting

Password Resets & Account Access

Q2 Management (Online Banking Administration)

Jack Henry Core / Bankway

Fiserv (Credit Cards)

ACH Processing

Wire Transfers (Incoming/Outgoing)

Mobile Remote Deposit Capture (MRDC)

ATM & Debit Card Support

Microsoft Office Suite (Excel, Word, PowerPoint)

PROFESSIONAL EXPERIENCE

INTERCREDIT BANK – Electronic Banking Specialist / Deposit Operation

2015 – 2026 - Administer and support online banking platform (Q2 Management) for consumer & business users. - Provide customer support for online banking, mobile banking, bill pay, and user access login issues. Responsible for new Online account opening. Set up and maintain user entitlements, permissions, and security access. - Support ACH origination, wire transfers, and Remote Deposit Capture services. - Assist customers with token authentication and multi-factor authentication. - Ensure compliance with banking regulations including NACHA, Anti-Money Laundering (AML) - Investigate and resolve electronic banking issues and transaction discrepancies. - Work with internal departments to support electronic banking products and services. - Maintain documentation, procedures, and audit controls related to electronic banking. Processed unposted items, NSF, chargebacks, and returns. - Performed signature verification and exception item review. - Balanced ATM entries and posted transactions.

PACIFIC NATIONAL BANK – Miami, FL

Electronic Online Banking Specialist / Deposit Operations

2011 – 2015 - Provided online banking support and administration; as password resets and handle new User enrollments- Processed incoming and outgoing wire transfers. - Reviewed Remote Deposit Capture items. - Supported ATM and debit card services including PIN resets and account unlock. - Processed unposted items, NSF, chargebacks, and returns. - Performed signature verification and exception item review. - Balanced ATM

Help Desk / IT Support

2010 – 2011 – Resolved user issues related to logins, software, hardware, and peripheral devices, ensuring minimal downtime for bank employees. Set up and configured workstations, and other enduser equipment. Managed user accounts, security groups, and permissions within Active Directory. Installed, updated, and supported standard software as well as specialized banking applications. Provided troubleshooting and support for hardware, software, and basic network/LAN connectivity issues.

Human Resources Assistant

2006 – 2009 - Assisted HR Director with employee performance reviews and training programs. - Processed payroll and managed employee benefits (medical, dental, life insurance, COBRA). - Coordinated recruiting for non-officer positions. - Scheduled and conducted new hire orientations and employee seminars.

EDUCATION

Associate of Science in Information Technology – Computer Network Systems

ITT Technical Institute – Miami, FL

ADDITIONAL SKILLS

Bilingual: English / Spanish

Excellent customer service and communication skills

Strong problem-solving abilities

Ability to work independently and in team environments

Detail-oriented and able to meet deadlines

Highly organized and adaptable to change

Contact this candidate