Administrative Support Specialist with IT Experience

PROFILE SUMMARY: Proactive support professional, trained and experienced in advanced administrative support to senior-level executives and operational management teams. Strong interpersonal and communication skills, with a professional and personable demeanor. Qualities include strong attention to detail, multi-tasking ability and management of competing priorities. Excellent organizational skills, strong written and verbal communication skills and resourceful, problem-solving ability. Proficient in Microsoft Office and other business office technology and software applications. Experienced in calendar management, coordination of meetings and logistics, billing and expense reporting, asset tracking and office supply requisitions, account management, data research, project coordination and event planning assistance, new employee onboarding and access, travel arrangements, database maintenance, etc. The objective is to leverage current experience to effectively support the administrative needs of business operations. Core competencies include:

Office Administration • Project Coordination

Field Technician Support • 1st Level Technical Support

Sales and Customer Support • Remote Admin Support

SOFTWARE PROFICIENCIES: Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Teamworks Financials (FSCM), SAP Concur, Ariba, Google Suite, Service Now, Customer Relationship Management (CRM - Salesforce), Webex

PROFESSIONAL EXPERIENCE

INTERNAL DATA RESOURCES (IDR), Atlanta, GA (February 2020 – Present)

IT Support Admin – Office of IT Infrastructure - Georgia Department of Transportation

•Providing technical administrative support and customer service

•Acting as POC (Point of Contact) for customers requiring service and support assistance, purchase orders and requisitions, asset tracking, budgetary coding and invoice verification, technical writing of instructional and procedural guides, delivering data analysis and verification for metrics reporting, developing and maintaining spreadsheets for tracking purposes, data entry and research as needed.

•Direct customer assistance with account management issues contributing to increased group efficiency and productivity.

•Analyzing and updating incident details requiring research and technical communication necessary to affect user issue resolution.

•Cross-functional collaboration with advanced application technicians in the troubleshooting of minor technical issues.

INTERCONTINENTAL HOTELS GROUP (IHG), Atlanta, GA (July 2015 – April 2018)

Executive Administrative Assistant, Global Technology

•Delivered advanced administrative onsite and remote office support to Vice President of Global Hotel Solutions and the Vice President of Architecture Implementation.

•Managed scheduling and coordination of meetings and event planning logistics, preparation and distribution of meeting agenda, calendar management, email management, assistance with arrangement of both domestic and international travel, as well as expense reporting and reconciliation.

•Coordinated employee HR applications, established employee change requests, conveyed internal and external business communication as designated point of contact (POC) in absence of executive; entrusted with matters of confidentiality; maintained vendor and facilities relations.

•Provided coordination and assistance on multiple projects, provided research and data compilation, processed requisitions, performed records management, hardcopy and electronic file maintenance, asset management, in addition to tracking and resource inventory management.

•Administered application support via chat and email, remote software and database management support, presentation assistance, spreadsheet and database tracking, financial data reporting, Microsoft Office applications, etc.

NATIVE AMERICAN TECHNOLOGY CORPORATION –

Federal Aviation Administration-Southern RO ESA, College Park, GA (June 2011 - May 2014)

Administrative Support Specialist

•Provided weekly management assistance and technical administrative office management support to the Office of Safety and Technical Training, within the Federal Aviation Administration's Southern Regional Office, Eastern Service Area (College Park, GA).

•Assisted management officials with regulatory compliance as well as facilities and business services support applicable to day-to-day office functions including air traffic incident filings, incident data recording requests, resolution activities, officer communications, etc.

•Generated financial data reports, aided in technical writing assistance, performed equipment inventory tracking, assisted with printer equipment, hardware troubleshooting and functional maintenance, established requisitions of supplies, hardware and software; maintained role as property custodial officer and facility POC.

•Resourced and provided informational research assistance as desired.

•Acted as Fire Warden performing emergency preparation functions; provided employee onboarding assistance; coordinated weekly onsite meeting and video teleconference coordination, event planning, invoice preparation, project planning assistance, electronic file and database maintenance using hardcopy and electronic filing system, designated software and scanning utilities, compliance with global document submission requests and retention policies, correspondence preparation and editing, presentation material preparation, interoffice and client email communications.

PRICEWATERHOUSECOOPERS LLP, Atlanta, GA (December 2002 – April 2008)

Executive Assistant

•Serviced Partners, Managing Directors, Senior Managers and Senior Consultants within the Assurance, Advisory and Tax Practices with specialized administrative support.

•Coordinated initiatives which included drafting, editing and preparation of advanced level meeting presentations and proposals constructed in Microsoft Word, PowerPoint, Excel and Visio. Proficient in use of office technical devices and software.

•Onsite meeting coordination, email management, event planning, database maintenance, calendar management, scheduling, supply requisitions, engagement letter tracking, confidential detail discretion, billing, invoice collections, offsite event preparation and participation, setup assistance at trade meetings and seminars, travel arrangements, Time and Expense (T&E) Reports, electronic file maintenance, project coordination, SAP, financial data reports, merging documents, responding to RFPs (Request for Bids/Proposals), data entry, etc.

Elective Contributions to PwC included below:

Technology Relief Personnel US IT Service Center Support (Virtual Teaming Project) (2007)

•Acted in backup IT support coverage capacity for normal onsite technical staff during meetings, events, etc., as needed, providing technical troubleshooting within an enterprise services environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

•Provided 1st level onsite laptop and desktop support requests in a helpdesk environment, involving occasional computer troubleshooting tactics.

EDUCATION

American Intercontinental University, Atlanta, GA

•BFA – Major: Visual Communication- (2009)

•AABA, GPA: 3.0, Major: Business Administration – (6/2006)

PROFESSIONAL CERTIFICATIONS

Information Technology Support – Diploma Certificate# AC-599*-******** – (8/2023) Alison – CPD Certification Services

Generative AI for Everyone (12/2023) - Coursera

Medical Transcription: Brown College of Court Reporting, Atlanta, GA (2004)

Data Visualization (2025- Completion in Process) - Coursera

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