Experienced Customer Service & Sales Professional
Resume:
April Coward
Walhalla, SC *****
**************@*****.***
Professional Summary
Experienced customer service and sales professional with 8+ years in retail, advertising, and food service. Skilled in POS systems, digital marketing, content creation, and territory management. Adept at achieving sales targets and managing customer accounts. Seeking roles in customer service or sales to leverage strong communication and technical skills in a flexible, growth-oriented environment. Authorized to work in the US for any employer
Work Experience
Cashier/Stocker
Dollar General-Walhalla, SC
March 2025 to November 2025
* Delivered excellent multi-tasking and customer service in a fast-paced retail environment
* Operated POS systems and handled cash transactions accurately
* Assisted customers with product inquiries and returns
* Maintained organized and stocked shelves throughout the store
* Supported team members during busy hours to ensure smooth operations
* Addressed customer concerns and escalated unresolved issues to management
* Ensured store cleanliness and followed safety procedures Team Member
Arby's (Newberry Restaurant Group)-Walhalla, SC
December 2024 to February 2025
* Provided friendly and efficient customer service at the counter and drive-thru
* Prepared food orders following company standards and food safety guidelines
* Handled cash and processed payments using POS systems
* Maintained cleanliness of dining and kitchen areas Lawn Care Advertiser and Assistant
t&j lawncare service and more llc-Iva, SC
November 2021 to August 2024
* Promoted lawn care services through online and local advertising
* Assisted with lawn care projects and customer service tasks
* Supported team in completing landscaping jobs on schedule Advertising Manager
t&j lawn service and more llc-Iva, SC
November 2021 to August 2024
* Managed all advertising accounts for a local lawn care business
* Developed and implemented digital marketing strategies to attract new clients
* Assisted with yard transformation projects and customer satisfaction
* Created content for social media platforms to increase brand awareness Sandwich Artist/Cashier
Subway-Anderson, SC
January 2022 to November 2023
* Prepared sandwiches and food orders to customer specifications
* Provided prompt and courteous service to guests
* Handled cash, processed payments, and balanced register at shift end
* Maintained a clean and organized work area
Education
High school diploma
Homeschool-Anderson, SC
August 2021 to June 2023
Some high school
High school diploma
Homeschool
Some high school
High school diploma or GED
Skills
• Email customer support
• POS
• Managing customer accounts
• Field sales
• Customer support experience within manufacturing industry
• Serving
• Food Preparation
• Writing skills
• Cash Handling
• Research
• Online advertising
• Microsoft Dynamics 365
• Billing issue inquiries
• Individual consumer customer service
• B2B
• Phone call management
• Technical user customer support
• Data entry
• Microsoft Teams
• Direct sales
• Editing
• Technical troubleshooting support
• Customer support experience within retail industry
• Technical support
• Copywriting
• Providing product information
• In-person customer service
• Food Service
• Communication skills
• Improving customer support response time - Customer support response time improved (More than 30%)
• Web design
• Proofreading
• Content editing
• Adobe Photoshop
• Food industry
• Food Safety
• Financial acumen
• Computer operation
• Construction sales
• Omniture
• HubSpot
• Cleaning Experience
• Customer support specialist experience
• Phone customer support
• Shift Management
• Restaurant experience
• Microsoft Outlook
• Social media management
• Small business owner customer support experience
• Influencer marketing
• International customer service experience
• Grammar Experience
• Non-technical user support
• Partner customer support
• Mailchimp
• Time management
• CRM software
• Content creation (10+ years)
• Customer support - Customer support experience (3-5 years)
• Customer returns handling
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Windows
• Graphic design
• Canva
• Digital marketing
• Google Workspace
• Customer issue escalation
• Outside sales
• POS systems and cash handling (Less than 1 year)
• Customer service through social media
• Internal employee customer service
• POS systems
• Analysis skills
• Mobile devices
• Advertising sales and management (3 years)
• Social media content
• Google Docs
• Territory sales
• Microsoft Access (3 years)
• Brand storytelling
• WordPress (3 years)
• Customer training
• Joomla
• Web accessibility
• Photo editing
• AI
• Cash register
• Achieving sales targets
• Analytics
• Customer support experience within non-profit industry
• Live chat
• Content management systems
• Cashiering
• Food Production
• Bilingual education experience
• Customer service
• Food handling
• Customer support experience within telecommunications industry
• Intake
• Adobe Analytics
• Order inquiry handling
• Handling customer exchanges
• Short film editing
• Investor customer service experience
• SMS customer support
• Microsoft Office
• CRM software and customer account management (Less than 1 year)
• Food service management
• Order processing
• Territory management
• Drupal
• Email newsletters
• Microsoft Excel
• Layout design
• Marketing automation
• Usability
• B2B sales
• Practicing digital marketing
• Typing
Languages
• English - Fluent
• Spanish
• Multilingual
• Bilingual
Certifications and Licenses
State identification card
November 2024 to November 2032
Driver's License
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