Claims & Loan Processing Specialist

ERIKA DOUGLAS

PROFESSIONAL SUMMARY

Professional with strong background in claims and loan processing, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.

WORK HISTORY

Subrogation and Arbitration Specialist, 06/2023 to Current State Farm Insurance - Richardson, TX

Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.

Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.

Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.

Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.

Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.

Trained new hires on company procedures and best practices, ensuring a smooth transition into their roles as Subrogation Claims Representatives.

Closing Coordinator, 01/2019 to 03/2023

Citizens Bank - Irving, TX

Maintained checklists of required documentation and open issues affecting closings

Compiled closing packages for drafting and presentation accuracy

Established plans and payoffs for customers' loans, prioritizing control of overall costs

Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents

Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs

Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues

CONTACT

Address: Dallas TX

Phone: 469-***-****

Email: *****.*********@*****.***

WWW: www.linkedin.com/in/erika-dou

glas-9754524b

SKILLS

Microsoft Office (Word and Excel)

Esubro Hub/Loan IQ/ Xactimate

Problem-Solving Abilities

Critical Thinking Skills

Customer Service

Interpersonal Skills

State and Federal Laws Regulations

Decision-Making Abilities

Teamwork and Collaboration

FHA, VA, USDA, FHLMC, FNMA

Time Management Skills

Attention to Detail

Verbal and Written Communications

Organizational Skills

Insurance Claims Management

Conflict Resolution

Regulatory Compliance

Analytical Thinking

Fraud Detection

Medical Terminology

Policy Analysis

Documentation Processing

EDUCATION

High School Diploma

La Vega High School - Waco, TX

Tax Research Specialist, 01/2017 to 01/2019

Lereta LLC - Dallas, TX

Calculated estimated tax liabilities and issued payment instructions to facilitate timely property tax payments

Analyzed tax issues and made recommendations for remediation to management

Worked with individuals, trusts and companies to manage tax compliance and reporting needs

Developed tax plans and projections to help clients meet objectives

Responded to taxpayer questions and helped individuals complete and file tax documentation

Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues

VA Loan Analyst, 01/2016 to 01/2017

Caliber Home Loans - Coppell, TX

Served as liaison between borrowers, underwriters, and other relevant parties throughout the entire loan process for seamless coordination of efforts.

Negotiated loan terms and conditions with customers to secure best deal.

Ensured compliance with regulatory standards by diligently reviewing documentation and loan data.

Reduced instances of fraudulent activity by implementing robust verification procedures during the application process.

Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Reviewed borrower financial statements, ensuring accuracy of information used in decision-making.

Loan Processor, 01/2014 to 01/2016

USAA Insurance - Addison, TX

Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures.

Calculated adjustments, premiums and refunds.

Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Verified client information by analyzing existing evidence on file.

Maintained confidentiality of patient finances, records, and health statuses.

Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

LICENSES

All Lines Adjusters #1986478

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