Customer-Focused Problem Solver with Pharma Ops Experience

Brandy Manzano

***************@*****.***

Reno, NV, 89508

Summary:

Ambitious and customer-focused professional offering experience in customer service and problem-solving. Fast learner with strong critical thinking skills, able to quickly adapt to new systems, products, and responsibilities while delivering excellent customer experiences. Dependable and motivated in both team-based and independent settings, with the ability to remain level-headed in fast-paced, high-pressure environments.

Education:

University of Nevada, Reno -

Major: BS Biochemistry and Molecular Biology

Minor: Spanish Language and Culture

First in the Pack

Truckee Meadows Community College CTE – August 2018 – June, 2022

Health Science I

Community Health Science

Work experience:

Walmart Inc. September, 2022 – July 2023

Stocking TA: Maintained organized and well-stocked sales floors by replenishing merchandise and ensuring product displays met company standards for quality and presentation. Assisted customers in locating items, answering questions, and providing friendly customer service to enhance the shopping experience. Unloaded freight shipments efficiently, sorted products, and organized inventory in designated storage and sales floor locations to support smooth daily operations. Monitored stock levels and ensured shelves remained clean, accurate, and fully stocked in a fast-paced retail environment.

Walgreens July 2023 – Current

Pharmacy Operations Manager: Providing exceptional customer service by assisting patients with prescription pick-ups, addressing questions and concerns, and ensuring a positive pharmacy experience. Resolved prescription and insurance-related issues efficiently by coordinating with healthcare providers, insurance companies, and pharmacists to ensure timely medication access. Initiated outbound calls to patients to support medication adherence, refill reminders, and vaccine maintenance programs, helping improve patient compliance and overall health outcomes. Maintained accuracy and confidentiality while processing prescriptions, managing patient information, and supporting daily pharmacy operations in a fast-paced environment.

Skills:

Bilingual in Spanish and English

Developmental Disability Awareness Trained and Certified

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