Multifaceted Administrative and Tech Support Professional

Janaa Warren

Bronx, NY

347-***-**** *********@*****.***

WORK EXPERIENCE

QSAC School in the Bronx for Students with Autism Bronx, NY

Teacher’s assistant 12/2020—Present

●Monitored children/adults ages 2-21 by ensuring the children were entertained and explore the world around them, teaching basic communication skills/motor skills.

●Created bonds with the children, parents and Teachers, to make the children feel more stable and safe by providing customer service and basic psychological therapy.

●Assisted Head Teacher with children on trips and other activities; such as reading, arithmetic and arts/crafts

●Maintained open lines of communication with parents to inform them of special events, holidays, child's progress/behavior and changes in policies and procedure.

●Remote studying with the children via Zoom to keep their process of learning development going, while they're at home.

Macmillan Publishing Manhattan, NY

Desktop Support/HelpDesk 01/2019—04/2019

●Assisted with asset management of books and other equipment

●Helped manage helpdesk using Remedy ticketing system

●Assist and resolved employees desktop and tech support issues

●Unlock/Reset user’s LAN accounts using Active Directory

●Responsible for all tech-related solutions in office

●Fixed errors/corrupted on book cover files in Adobe Photoshop

●Helped organize/prepare books and supplies for the company to move offices

AWCO Bronx, NY

Help Desk/Intern 02/2016—03/2018

●Assist and resolve end user’s application, software, and hardware issues via: Phone and Email

●Provide wireless/mobile device support and remote access support

●Provide timely updates by using Remedy ticking system to track and monitor everyday calls and emails

●Verified and logged in deadlines for responding to daily inquiries

●All Helpdesk issues, troubleshooting and resolutions

●Organized files, developed spreadsheets, faxed reports and scanned documents

Barbizon USA Manhattan, NY

Fashion Intern 11/2016—11/2017

●Assisted manager in recruiting new models for the brand of Barbizon

●Traveled to different store locations to pick out outfits for events and photo shoots

●Responsible for hair/makeup and other beauty products and supplies for aspiring models associated with the brand

Round the Clock Nursery Bronx, NY

Teaching Assistant 05/2015—12/2015

●Helped children with productive activities such as arts and crafts

●Tutored afterschool subjects in Math, Science, Language Arts and Social Studies

●Chaperoned field trips and different outdoor activities with the children

●Help teacher with recordkeeping, such as tracking attendance

Zara USA Manhattan, NY

Retail Sales Associate 02/2013—12/2015

●Responsible for selling, restocking and merchandising

●Greeted and assisted costumers as well as maintaining the appearance of the store and the merchandise

●Manned the register and processed payments

Bronx Lebanon Hospital Bronx, NY

Nursing Assistant Intern 01/2012—12/2014

●Helped nurses in Bronx Lebanon Hospital care for patients and make sure they had everything they need

●Ensured beds were clean and patients were taken care of

●Sat down and talked with patients individually and in groups to make them feel them comfortable and relaxed

EDUCATION

LaGuardia Community College Queens, NY

AA in Nursing 05/2016

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