Bilingual Customer Service Specialist with Retail Experience
Resume:
Karina Gomez
Chicago, IL *****
**********@*****.***
Skills:
Customer service
Customer Relations
Verbal and Written Communication.
Issue and Complaint Relation.
Inbound and Outbound Calling
Appointment Scheduling
Upselling
Phone etiquette
Bilingual
Microsoft Office
Spanish
Restaurant Experience
Communication Skills
Cold Calling
Cashiering
Food Preparation
Data entry
POS
Cash handling
English
Retail Sales
Experience
Customer Service Representative
Illinois Department of Employment Security-Chicago, IL Dec2024-Mar2025
Addressed customer questions and concerns related to security protocols and procedures, ensuring clear communication and excellent service.
Documented and escalated security incidents or suspicious activities promptly to maintain a safe environment.
Supported the operation of security systems by coordinating between customers and technical teams for troubleshooting or updates.
Provided clients and employees with guidelines on security policies to ensure compliance and awareness.
Acted as the primary point of contact for resolving service issues or aiding during security-related events.
Worked closely with security personnel to coordinate responses to customer concerns or emergencies.
Received inbound calls reset claim and passwords assist claim with any personal appointment at local IDS office help claimants view their 1099 G tax form.
Customer Service Representative
Food for Thought-Chicago, IL Oct2022 -Dec2024
Maintained a positive, empathetic, and professional attitude toward customers always.
Responded promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Customer Service Representative
Bluegreen Vacations-Arlington Heights-IL Mar2008- June2009
Inbound/outbound call center
Provided exceptional customer service to guests, ensuring their needs were met and concerns addressed promptly.
Responded to customer inquiries and resolved issues efficiently, maintaining a positive experience for guests.
Worked closely with the Sales Concierge team to offer personalized recommendations and promotions.
Communication: Maintained clear and professional communication with customers and team members to ensure smooth operations.
Assisted in troubleshooting and resolving service-related challenges to enhance guest satisfaction.
Set up appointments for time share properties
Education:
GED
Addison Jr/Sr High School - Addison, IL Aug2002 - May2006
Certifications and Licenses:
Food Handler Certification
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