Dynamic IT Instructor and Project Manager
Resume:
AMY POE
Plumbridge Ct Raleigh, NC, NC ***** +1-919-***-**** **********@*****.***
Professional Summary
Dynamic technical instructor with 15+ years of IT and educational experience, proficient in remote training, agile project management, and curriculum development. Demonstrated skill in designing effective learning solutions, managing classroom environments, and leveraging technical expertise to enhance student outcomes in both synchronous and asynchronous settings.
Work Experience
Computer science and marketing instructor
Wake Preparatory Academy
July 2024 to Present
Planned and taught lessons for computer science and marketing for grades 9-12. Project Manager
Upper Deck Morrisville, NC
February 2022 to Present
• Led agile project management for 50+ production milestones, ensuring precise specifications and timely delivery of online and physical products
• Coordinated remote engineering and kickoff meetings using RingCentral to align product developers and designers
• Managed RFQ submissions and maintained daily vendor communications to ensure project accuracy from inception to final production
IT Services Analyst
HCL/AARP
July 2021 to January 2022
• Provided remote technical support resolving Windows and Apple device issues using ServiceNow, enhancing user satisfaction
• Handled incident and service request management with strong problem-solving skills
• Authored and edited technical knowledge base articles, improving clarity and accessibility of IT documentation Tutoring/Pet Services/Violin Teacher/Remote Tech
self employeed
February 2019 to June 2021
• Delivered academic tutoring and Microsoft Windows instruction to diverse learners both online and in-person
• Provided remote technical support, troubleshooting and resolving user issues effectively
• Conducted private violin lessons, demonstrating strong instructional and communication skills Owner/Operator
Money Mailer of Durham-Orange
May 2017 to January 2019
• Created and managed comprehensive marketing campaigns for local businesses, increasing sales by up to [XX%]
• Coordinated multi-channel advertising efforts reaching over 260,000 residents
• Developed project plans and timelines to ensure campaign success and client satisfaction Helpdesk Analyst and Consultant
Institute of Museum and Library Services (IMLS) (IT) April 2016 to April 2017
• Developed and presented detailed process analysis documentation for Helpdesk and Asset Management applications
• Created status reports and managed small IT projects to improve service delivery
• Provided expert helpdesk support, enhancing user experience and operational efficiency Field Engineer/Team Lead (IT)
Charleston County School District
August 2007 to March 2016
• Led IT team managing installation, maintenance, and repair of Dell and Apple devices across large school district territories
• Configured and supported ZenDesk and Jamf systems, enhancing device management and user support
• Created and taught computer repair courses, demonstrating strong instructional and curriculum development skills
• Diagnosed and resolved complex hardware and software issues, ensuring minimal downtime Field Engineer (IT)
NCR Corporation
July 2006 to July 2007
• Diagnosed and resolved IT issues for retail and banking clients, exceeding customer satisfaction expectations
• Troubleshot network routers, TM network, hardware, and retail POS systems efficiently
• Managed parts identification, ordering, and shipping to ensure timely repairs and service delivery Network Specialist
Arcadia Publishing
April 2002 to June 2006
• Maintained network integrity and security for publishing firm and remote offices, ensuring reliable operations
• Resolved PC and Mac technical issues for employees, enhancing productivity
• Conducted cost analysis for technology purchases to optimize budget and resource allocation Middle School Teacher
Berkeley County School District
September 2000 to June 2002
Taught Learning Disabled/Self-Contained students (first year) 6th grade Social Studies (second year)
Remedial Math and Reading Teacher
Berkeley County School District
My first year of teaching, increased Math students test scores/competencies to average /above average. The following year, I worked with students to achieve the same in Reading. Technology Facilitator Teacher
Charlotte-Mecklenburg School District
Led the complete project for the installation of network hardware and software on LMS for one of the largest southeast middle schools Trained all staff and students
Maintained, diagnosed, and repaired all hardware and software. Taught and created curriculum for a new Multimedia class using the LMS system and after-school club. Taught 6th grade language arts/social studies (1 of the 6 years) Education Software Consultant
Jostens Learning Corporation Maryland and North Carolina Consulted with school principals and staff to develop and revise short-range and long-range plans to completely and effectively integrate the learning management system (LMS) for Prince George's County school district in Maryland. Transferred to North Carolina to manage projects with integrating networked software with current curriculum; successfully completed entire integration, including training staff and determining costs and benefits of each component. International American School in Aberdeen, Scotland Long term Substitute Teacher
Taught 2nd grade
Education
Information Technology (Master of Science)
Strayer University
2016
(MCSA), PST Training Center (Associate)
PST Training Center North Charleston, SC, US
2015
Bachelor of Science
Education (Bachelor of Education)
College of Charleston
Skills
Project management Agile Technical writing Remote technical support Instructional design Teaching Curriculum development Microsoft Office Communication skills Problem-solving Customer service Training & development Organizational skills Collaboration Time management Languages
English
Certifications and Licenses
CPR Certification
Teaching Certification
Driver's License
PMP
MCSA
MCP
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