Aspiring Remote Chat Support Agent with 5+ Years Customer Service

CONTACT

Address : Riverside CA *****

Phone : 951-***-****

Email : ***************@*****.***

SKILLS

• Job set-up

• Feeder adjustments

• Janitorial maintenance

• Skilled in [Equipment]

• Able to left over 50 lb

PROFESSIONAL SUMMARY

Janitorial, helped keep the a safe clean work place in a timely matter, sanitize work stations and power tools. I'm a strong team player and work well with others, and I go out of my way to help team to get the job done . Love to learn new things.

WORK HISTORY

Fender, 12/2020 to 10/2022

Bill Holmes - Corona, CA

Fleetwood Homes, 01/2019 to 12/2020

Gabby - Riverside, CA

Enthusiastic and reliable laborer with experience in all phases of job strong attention to detail

complete course in a timely matter,

assist construction crew, installing, windows, doors, windows, remodeling bathrooms

Painting, finishing kitchen cabinets taking orders accurately to job. working in fast,clean safe work place for me and my team .

Family Dollar, 01/2019 to 12/2020

Kelly - Riverside, CA

• Multi-tasked to keep all assigned projects running effectively and efficiently. Followed safety procedures implemented by company to avoid mishaps and accidents.

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• Reviewed completed orders for quality and accuracy.

• Loaded and positioned raw materials in loading and feeding mechanisms. Performed quality checks during and after every job was run to make sure project met or exceeded expectations.

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Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

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Used power tools and other equipment safely on job, following manufacturer instructions.

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Performed routine maintenance on workplace equipment to immediately address problems.

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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

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• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

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MONICA CAMARENA

• Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

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Worked closely with shift manager to solve problems and handle customer concerns.

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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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• Maintained cash drawer of $ or more per shift.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Greeted over 100's patients per day.

Mentored new team members on POS system operation, customer service strategies and sales goals.

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• Reviewed weekly sales ads and monitored price changes. Performed cash, card and check transactions to complete customer purchases.

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• Operated cash register to record transactions accurately and efficiently.

• Used POS system to enter orders, process payments and issue receipts.

• Lifted up to 75 pounds at once and used forklift to move heavier loads.

• Set up new sales displays everyday.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

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• Monitored security and handled incidents calmly. Maintained positive customer relationships by responding quickly to customer service inquiries.

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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.

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EDUCATION

GED : 08/1998

Rain Cross - Riverside, CA

Contact this candidate