Customer Service & Data Management Professional
Resume:
Nedra Grant
Independence, Missouri *****-**** • 816-***-**** • ************@*****.***
Professional Summary
Dynamic professional with extensive experience in customer service and data management, notably by her extensive and expert resume. Proven ability to enhance customer satisfaction through effective complaint resolution and accurate communication skills. Skilled in payment processing and database usage, demonstrating strong teamwork and communication skills to drive operational efficiency. Skills
• Patience and tolerance
• Accurate data entry
• Customer Service-oriented
• Payment processing
• Order and payment processing
• Software system proficiency
• Ticketing systems
• Basic computer skills
• Complaint handling
• Information assistance
• Cash handling experience
• Database usage
• Teamwork and collaboration
• Customer service
Work History
Ticket Agent/Front Desk Attendant, 01/2026 to 04/2026 Greyhound Bus Services – Kansas City, MO
• Processed ticket sales and reservations using Greyhound's proprietary ticketing systems.
• Assisted customers with travel inquiries, providing accurate information and solutions.
• Handled cash transactions and balanced daily sales reports for accuracy.
• Collaborated with team members to ensure efficient passenger boarding procedures.
• Supported customer service initiatives, enhancing overall travel experience.
• Maintained knowledge of route schedules and fare structures for effective communication.
• Addressed customer complaints professionally, ensuring timely resolution of issues.
• Used computerized ticketing systems to process ticket orders accurately and securely.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Researched and resolved customer ticketing issues to promote satisfaction. Insurance Support, 08/2014 to 12/2014
UnitedHealth Group – Kansas City, MO
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Answering inbound calls from patients and pharmacist.
• Mailing prescription orders
Resource Specialist, 09/2023 to 03/2025
Community Action Agency – Kansas City, MO
I worked in the weatherization dept, we make sure has a safe/healthy living environment with the assistance of government funds. I worked behind the scenes insuring all paperwork was correct before sending to the CFO payment processing.
Data Entry Clerk, 07/2022 to 08/2023
IRS – Kansas City, MO
Entered and maintained accurate data in IRS databases to ensure compliance with federal regulations.
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• Processed tax documents efficiently, adhering to established deadlines and protocols.
• Utilized various software applications for data management and reporting tasks.
• Assisted in reviewing documentation for completeness and accuracy prior to submission.
• Scanned documents and saved in database to keep records of essential organizational information.
• Organized, sorted, and checked input data against original documents. Employee Benefits Internal Specialist (EBIS), 07/2017 to 12/2021 Sunlife Financial – Kansas City, MO
• Assisted clients in navigating financial products and services, ensuring clarity and understanding.
• Executed routine administrative tasks, streamlining processes for improved efficiency. Coordinated documentation for policy applications and claims, maintaining accuracy and compliance.
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• Followed all company policies and procedures to deliver quality work.
• Maintain contact with brokers and companies via email and zoom meetings daily.
• WFH position.
Office Clerk, 02/2017 to 06/2017
Lend Nation – Kansas City, MO
• Processed customer transactions efficiently while maintaining accurate cash handling practices. Managed incoming phone calls and directed inquiries to appropriate departments for swift resolution.
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• Organized and maintained office documents, ensuring easy access and retrieval for team members. Conducted data entry tasks with high attention to detail, maintaining accuracy in records management.
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• Process checks
• Process titles
• Western Union
CSR, 08/2016 to 01/2017
Weight Watchers – Leawood, KS
Assisted customers with inquiries regarding products and services, ensuring accurate information delivery.
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• Maintained knowledge of Weight Watchers programs to provide tailored support to clients.
• Resolved customer complaints through effective communication and problem-solving strategies.
• Collaborated with team members to streamline workflows and improve service efficiency. Educated clients on weight management techniques, fostering a supportive environment for success.
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Collections Recovery, 11/2015 to 02/2016
Citi Bank – North Kansas City, MO
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Payment processing
• Send out 1099 notices
• Write-off's
CSR, 10/2012 to 09/2015
Wakpamni Lake, LLC – Kansas City MO
• Processed customer transactions efficiently, enhancing overall service experience. Documented customer interactions accurately in the company database for record-keeping purposes.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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• Loan processing
• Inbound/outbound calls
• Bank calls
• Payment processing
Education
CNA: 05/2010
Concorde Career College - Kansas City, MO
High School Diploma: 05/2007
William Chrisman High - Independence, MO
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