Store/Aisle Operations Leader with Team Success

SUSAN GILBERT

** **** ******, *********** **, ***02 · 912-***-****

*************@*****.*** ·

Motivated team player looking to secure employment with a reputable company, where I can utilize my skills at the maximum.

EXPERIENCE

March 2025-PRESENT

WASHER/DRYER COORDINATOR, BLUE FORCE GEAR

As a Washer/Dryer Coordinator I operate commercial washers and dryers to clean, dry, and prepare materials for customer orders according to company quality standards. This also includes sorting, loading, and unloading materials efficiently to maintain workflow and meet production schedules. I monitor equipment performance and report maintenance needs to ensure minimal downtime. I communicate proactively with the supervisor regarding order priorities, special requirements, and deadlines to ensure timely and accurate fulfillment. I maintain a clean and organized work area in compliance with health and safety regulations. I also collaborate with team members to improve process efficiency and support overall production goals.

December 2022- March 2025

2nd IN COMMAND, BLUE FORCE GEAR

As 2nd in command in a highly fast paced packaging department of the warehouse I hold the responsibility of ensuring military gear, kits, etc. are properly packaged. During this time, I also create labels and UPC’s for the items. I oversee all paperwork and signing off on it at EOB. Responsible for overseeing fellow team members within my group.

AUGUST 2008 – MAY 2020

TEAM LEADER, Chick-Fil-A

As a team leader of a very busy fast-food restaurant, I had the responsibility to make sure the front of house ran smoothly. I provided customers with the utmost customer service and made sure my coworkers did the same. It was my job to assign positions to coworkers for the morning shift. During my time at Chick-fil-A, I helped coordinate a drive thru team to help meet goals and expectations.

JUNE 2003 – NOVEMBER 2007

WAITRESS, western sizzlin’

Providing excellent wait service to ensure satisfaction. Greeting customers, providing them menus and getting them seated. Taking customer orders and delivering food and beverages. I also made sure tables were cleaned and customers glasses were refilled.

EDUCATION

2005

GED, savannah technical college

I received my GED from savannah technical college and then continued to cosmetology school there. I was unable to finish cosmetology school and had to go straight to working due to finding out my mother was sick.

SKILLS

Excellent customer service skills

Teamwork

Willingness to learn

Dependability

Motivating others

Leadership experience

Problem-solving abilities

Communication skills

Packing

Production Speed

REFERENCES AVAILABE UPON REQUEST

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