Client Services & Administrative Professional

AMAYA CRAIG-SCOTT

Glendale, AZ ***** • 602-***-**** • ************@******.***

PROFESSIONAL SUMMARY

Dedicated professional with 8+ years of experience in client services, administrative support, healthcare front desk operations, and customer account management. Skilled in scheduling, documentation, data entry, multi-line phone communication, and compliance. Proven ability to provide high-quality service while maintaining organized, efficient workflows.

EXPERIENCE

OFFICE SUPPORT / ADMINISTRATIVE ASSISTANT

Sevita Health — Tempe, AZ Aug 2025 – Present

• Provide clerical and administrative support to office leadership and program staff.

• Perform data entry, documentation processing, and record maintenance.

• Manage inbound calls, communication routing, and scheduling.

• Maintain confidential client files in compliance with HIPAA.

• Support billing workflows and update information in internal systems.

• Coordinate appointments, calendars, and transportation.

• Assist with supply ordering and daily office organization.

DIRECT CARE WORKER

Arizona Mentor – Sevita Health — Tempe, AZ Dec 2023 – Aug 2025

• Supported clients with daily living tasks and health-related needs.

• Administered medications and monitored behavioral changes.

• Completed shift documentation and compliance reporting.

• Coordinated appointments and communicated with healthcare providers.

• Trained new staff on documentation and compliance requirements.

LEAD CLIENT SERVICE REPRESENTATIVE

Albertsons Safeway Companies — Phoenix, AZ Sep 2022 – Dec 2023

• Resolved escalated customer and employee service issues.

• Supported account management and basic fraud investigations.

• Trained staff in customer communication and issue resolution.

• Handled daily reporting and documentation of interactions.

CLIENT SERVICE REPRESENTATIVE / FRONT DESK APPOINTMENT SCHEDULER

Mountain Park Health Center — Phoenix, AZ Aug 2016 – Sep 2022

• Managed front desk operations including patient check-in/check-out and appointment scheduling.

• Answered multi-line phones and routed calls to appropriate departments.

• Verified insurance, handled patient registration, and updated demographic information.

• Collected co-pays and processed payments in compliance with healthcare billing policies.

• Assisted diverse patient populations with service inquiries and scheduling needs.

• Maintained confidentiality and HIPAA compliance across all records and communications.

EDUCATION

High School Diploma — Humanities and Science High School, Tempe, AZ

SKILLS

Administrative Support • Clerical Support • Data Entry • Scheduling • Appointment Coordination • Multi-Line Phone Systems • Calendar Management • Customer Service • Billing Support • Documentation • Recordkeeping • Compliance • Microsoft Office (Word, Excel, Outlook) • Salesforce • CRM Software • QuickBooks • Leadership • Training • Cash Handling

CERTIFICATIONS

CNA • Caregiver Certification • CPR & First Aid • Level II Fingerprint Clearance Card

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