Program & Operations Coordinator Resume Title

Bianca Juliani

Fort Lauderdale, FL • 703-***-**** • ***********@*****.*** • linkedin.com/in/bianca-juliani-0a3163145

Program and operations coordinator with experience managing multiple projects, coordinating timelines, and ensuring smooth execution from planning through completion. I’ve worked closely with clients, vendors, contractors, and internal teams to keep deliverables on track, manage resources, and adapt to evolving project needs. I work hard to be highly organized, proactive, and dependable in fast-paced environments, with a strong focus on client relationships, quality standards, and clear communication.

WORK EXPERIENCE

Workforce Innovation Skills Hub (WISH) / Building Momentum 08/2023 - 03/2026

Program & Operations Coordinator Alexandria, VA

• Coordinated end-to-end delivery of multiple technical training and fabrication programs, managing timelines, resources, and cross-functional stakeholders from planning through execution.

• Collaborated with leadership to align scope, budgets, and deliverables with Statements of Work

(SOWs), operational constraints, and client requirements.

• Serve as primary liaison between leadership, instructors, vendors, and partners to ensure initiatives progress on schedule.

• Supported hands-on program delivery and operational readiness, including adjunct management, facilities, equipment, and emerging technology tools.

• Identified process gaps and supported continuous improvement across scheduling, intake, and delivery workflows.

• Track program budgets, expenses, and resource allocation; support invoice processing, procurement, and financial reporting.

Anthropologie 03/2021 - 07/2025

Assistant Manager McLean, VA

• Amplified sales and store metrics to set team and zoning goals in a fast-paced environment by exercising decision-making skills to enhance sales and delivery.

• Established a customer centric environment by supporting leadership team in service, sales, and daily managerial procedures.

• Contributed to positive team morale through brand and store initiatives such as employee recognition and team building activities.

• Set objectives and expectations for delivering an exceptional customer experience by coaching team members on store operations, merchandise placement and standards, and business analysis.

Bittersweet Catering 08/2022 - 08/2023

Sales Department Administrator Alexandria, VA

• Responsible for managing all aspects of assigned accounts, including writing proposal and ensuring completion of process from start to end.

• Assist sales representatives with customer consultation, proposal creation, and proposal execution for corporate and full-service events.

• Responsible for accuracy and completeness of all orders and invoices processed through department.

• Liaison between sales, production, and operations teams.

Anthropologie 10/2015 - 03/2021

Senior Stocking/Customer Associate Alexandria, VA

• Trained and mentored new employees on daily tasks, register, and customer service.

• Controlled product transfers throughout the district and directed inventory.

• Managed the back of house and restocked the store on a daily basis.

Trader Joe’s 01/2018 - 01/2020

Sales Associate/Supply Chain Assistant Centreville, VA

• Provided excellent customer service and maintained store standard with high attention to detail.

• Integrated sales tactics and product knowledge to resolve customer needs.

Intellectus/FEMA 01/2016 - 01/2017

Translator Chantilly, VA

• Provided help to hurricane victims by translating disaster claims to FEMA.

• Handled confidential information for applicants while managing multiple requests and prioritizing tasks.

• Managed multiple requests and prioritized tasks.

EDUCATION

Bachelor of Science in Business Management

George Mason University 01/2019 - 01/2022

AA Liberal Arts

Northern Virginia Community College 01/2016 - 01/2018 Interior Design

Universidad San Francisco de Quito 01/2013 - 01/2014 Interior Design

Universidad De Las Américas 01/2011 - 01/2012

SKILLS

TECHNICAL SKILLS: Adobe Acrobat, Adobe Illustrator, Canva, Excel, Figma, Fusion 360, Google Docs, Google Sheets, Microsoft Office, Sharepoint, Teams

LANGUAGE: English, Spanish

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