HR Associate Resume Title: Human Resources Associate (TE) Cand053idate

Andria Hamilton, Health Information Specialist

Baltimore, 21230, United States, 667-***-****, ****************@*****.*** SUMMARY Detail-oriented Health Information Specialist with 6 years of experience in healthcare administration. Proficient in EPIC EHR and skilled in maintaining patient confidentiality in adherence to HIPAA regulations. Successfully managed patient records and ensured accurate insurance verifications, contributing to streamlined operations. Adept at communication and organizational tasks, ready to bring strong administrative support to enhance patient care and operational efficiency in a remote setting. WORK EXPERIENCE

07/2023 – 10/2023 Front Desk Medical Receptionist, Gilcrest Center Howard County

Columbia, USA

Managed inbound phone inquiries and appointment scheduling, ensuring efficient office operations.

Leveraged the OpenScape Contact Center Client Desktop application alongside EPIC Cloud-Based EHR Software for optimal patient care. Recorded and verified patient demographic information while ensuring accurate insurance coverage.

Adhered to HIPAA standards, guaranteeing the security and confidentiality of patient information.

10/2017 – 12/2019 Medical Front Desk Receptionist, America’s Best Contacts & Eyeglasses

Annapolis, USA

Welcomed patients and visitors, expertly managing phone lines and scheduling appointments effectively.

Facilitated the retrieval and filing of patient records, ensuring the availability of essential treatment information.

Administered patient accounts, diligently obtaining, recording, and updating personal and financial data.

Confirmed insurance coverage, collected co-pays, and processed prescription checks with integrity.

Streamlined filing and expedited third-party insurance claims, enhancing overall workflow.

Safeguarded patient rights by rigorously upholding confidentiality standards. 10/1999 – 05/2004 Unit Secretary, D.C. Department of Health Washington, USA Executed a variety of clerical tasks that reinforced unit operations. Acted as a critical communication link, ensuring the seamless transfer of information among nursing, hospital staff, physicians, patients, and family members.

Handled inbound phone calls, relayed messages, ordered supplies, and maintained tidy workspaces.

EDUCATION

11/2024 – Present Ultimate Medical Academy

Associate of Science Degree, Health Sciences –

Medical Office and Billing Specialist

Tampa, United States

11/2015 – 11/2016 Ultimate Medical Academy

Diploma, Medical Office and Billing Specialist

Tampa, United States

11/2024 – 03/2025 Ultimate Medical Academy

Certificate, HIPAA Essentials for Healthcare

Professionals

Tampa, United States

SKILLS Medical Practice Management

Systems

Medical Terminology

Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing

Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers

Third Party Payers CPT & ICD-10 Coding

Medical Billing Medical Office

Medical Administrative Patient Registration

Data Entry OpenScape Contact Center Client

Desktop

EPIC Cloud-Based EHR Zoom

MS Teams Microsoft Office Applications

Typing (60 WPM) Customer Service Orientation

Organizational Skills Time Management

Prioritization Confidentiality

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