Senior Phlebotomy/ Telemetry Specialist/ Customer Service

TASHIA MCDOUGALD HECK

**** ****** ****, *******, ** 27332

Home: 919-***-****

******.*********@*****.***

SUMMARY

Skillful Phlebotomy Technician with 15 years of experience and advanced training in Therapeutic venipuncture and proven bedside manner. Focused professional and successful in consistently meeting collection targets while advancing organizational mission. Seeking to bring expertise to growing laboratory. I'm also an efficient Telemetry Technician enthusiastically pursuing job opportunities to apply 11 years of ECG/EKG and stress testing expertise. Well-versed in monitoring and maintaining telemetry equipment to foster accuracy and quality care.

SKILLS

● Quality control

● Medical clinical procedures comprehension

● Committed to compliance reporting

● Specimen collection and processing

● Sterilization techniques

● Charting

● BAC screening/drug screen collection

● Patient-oriented

● Team leader

● Therapeutic phlebotomy

● Proper storage procedures

● Sharps disposal

● Patient education

● Heart rhythm interpretation

● EKG knowledge

● Vascular care understanding

● Medical coding capability

● Cardiac rhythm monitoring

EXPERIENCE

LABORATORY CORP OF AMERICA HOLDINGS

Moncure, NC

Phlebotomist 07/2012 to Current

● Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.

● Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.

● Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.

● Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.

● Built strong network of outside referral sources within the community.

● Interviewed patients to obtain medical information and measure their vital signs, weight and height.

● Utilized strong assessment skills to determine necessary patient care. AEROTEK (UNC HOSPITAL)

CHAPEL HILL, NC

03/2019 TO 05/2019

Phlebotomist

● Draw blood from patients and blood donors

● Label the drawn blood for testing or processing

● Assemble and maintain medical instruments such as needles, test tubes, and blood vials

● Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

● Verifies patient by reading patient identification

● Obtain blood specimens by performing venipunctures and fingersticks

● Maintains specimen integrity by using aseptic technique, following department procedures, observing isolation procedures

● Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

● Tracks collected specimens by initialling, dating, and noting times of collection, maintaining daily tallies of collections

● Monitors glucose levels by performing bedside glucose tests, recording results, reporting results to unit nurse manager.

● Performs bleeding time test by entering results to the computer, notifying pathologist of results falling outside of normal range.

CENTRAL CAROLINA HOSPITAL

Sanford, NC

Lead Phlebotomist, Telemetry 05/2004 to 07/2012

● Facilitated effective communication between team members, other departments and outside facilities.

● Evaluated employee skill and quality of care against performance benchmarks.

● Established team schedules that met all coverage needs.

● Managed team of medical support personnel.

● Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

● Developed and supervised staff by providing orientation, training, support and direction.

● Frequently commended for maintaining the safety, respect and dignity of residents.

● Minimize staff turnover through appropriate selection, orientation, training, staff education and development.

● Implemented new floor assignments based on evaluation of staffing requirements.

● Supervised twelve employees, managed employee review process and ensured compliance with state and federal regulations.

● Analyzed cardiac rhythms and reported results to nursing staff or physicians.

● Operated and maintained telemetry equipment with a focus on safety and proper functionality.

● Conducted bleeding time tests and updated results into paper or electronic charts.

● Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.

● Labeled blood vials with critical information like time of collection, date, and patient name.

● Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.

● Recorded patients' medical history, vital statistics and test results in medical records. EDUCATION AND TRAINING

ASSOCIATE OF APPLIED SCIENCE: TELEMETRY 2007

Central Carolina Community College, Sanford, NC

ASSOCIATE OF APPLIED SCIENCE: PHLEBOTOMY 2003

Central Carolina Community College, Sanford, NC

REFERENCES

Available upon request

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