Customer Coordinator Specialist

MICHAEL JORDAN

Urbana, MD *****

240-***-**** ***********@*****.***

linkedin.com/in/michael-jordan-61b917251

Professional Summary

Knowledgeable Customer Service Professional with a comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.

Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.

Skills

Windows

SAP

One call resolution

Coordinating Service initiatives

Shipping, Receiving and Inventory

PowerPoint

Excel

Data Entry

Account Management

Social Media Platforms

CRM Software

Time Management

Organization

Scheduling

Problem-Solving

Teamwork and collaboration

Communication (both written and verbal)

Digital Marketing

Logistics Management

Call center experience

Customer Service excellence

Multi-Tasking

Microsoft Outlook, Word, and Excel

Dispatch

Work History

09/30/2025 to Present Customer Service Organizer

Maritz Global Events (Manpower) – Frederick, MD

• Organized Correspondence for future events

• Constructed mailing packets

09/2024 to 08/2025

Customer Service Coordinator

Leisure World of Maryland – Silver Spring, MD

Coordinated and Dispatched 50-70 daily service calls for residents, ensuring the efficient resolution of HVAC, Plumbing and Electrical issues

Implemented feedback mechanisms to improve service delivery and address resident concerns effectively while verbally troubleshooting resident issues.

Processed and submitted accurate and timely invoices for billing, guaranteeing compliance with company policies and procedures.

Assisted with month-end closing activities related to revenue recognition and account reconciliation.

Established strong relationships with residents, enhancing customer satisfaction and generating positive publicity for the organization.

Demonstrated excellent problem-solving skills by identifying complex issues within service calls and discovering effective solutions

02/2024 to 09/2024

Recruiter/ Talent Sourcer

All About Labor – Halethorpe, MD

Oversaw the research and identification of qualified candidates for open positions, streamlining the recruitment process.

Leveraged various communication methods to develop innovative recruiting strategies that increased success rates

Increased interest in organizational vacancies by building and maintaining an extensive talent pool.

Enhanced applicant tracking systems to store and track candidate information efficiently.

Qualified job applicants and referred them to managers, making hiring recommendations

Collaborated with hiring managers to refine job descriptions and align recruitment strategies.

Developed strong relationships with candidates through effective communication with timely follow-up tactics

Assist with onboarding process and providing all information to clients

12/2021 to 02/2024

Logistics Coordinator

MUSIC AND ARTS – FREDERICK, MD

Orchestrated the most efficient methods for transporting instruments to various destinations. Managed order logistics, including returns and replacements, to enhance service efficiency.

Leveraged SAP and CRM software applications for processing orders effectively. Utilized computer systems to monitor shipments from origin to destination and generate timely reports.

Explained proposed solutions to customers, management, and other interested parties via written proposals and oral presentations.

Maintained accurate purchase order files to ensure operational integrity. Managed warehouse inventory, tracked stock levels, and monitored product shelf life diligently. Collaborated with other departments as necessary to meet customer requirements and effectively capitalize on sales opportunities

Managed inventory levels, utilizing warehouse management systems to optimize stock availability which increased estimated time for arrival.

Developed shipping schedules, effectively balancing customer needs with operational capacities to improve delivery efficiency.

06/2021 – 12/2022 Sourcer / Recruiter

AEROTEK – HANOVER, MD

Searched and identified suitable candidates for various positions through proactive sourcing strategies.

Employed various recruiting techniques, including job boards, employee referrals, social media, and market analysis.

Identified both active and passive candidates, promoting organizational vacancies to strengthen the talent pool.

Contacted and networked with potential job candidates through multiple communication devices to convert individuals into applicants.

Engaged with candidates to discuss job opportunities and address questions regarding company culture and benefits packages.

Maintained precise records in applicant tracking systems to track progress throughout the recruitment process.

Reviewed resumes and application materials to identify prospective candidates effectively.

Assisted with onboarding

Informed job applicants about position details, including responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

Conducted thorough phone screens with qualified candidates to evaluate technical skills and cultural fit against client requirements.

04/2000 – Present: Assistant Manager/ Cashier

GIUSEPPI’S PIZZA PLUS

• Responsible for all money transactions

• Party Planning

• Dispute Resolution

• Reconciliation of Disbursements

• Managing “End of Day” Paperwork

• Providing exceptional customer service to all patrons

Education

01/2017

BA : Business Management

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE - ADELPHI, MD

01/1990

Mechanical Engineering

Montgomery College - Rockville, MD

Studied Mechanical Engineering

Certifications

OSHA 10 Certification 2021

References

Sally Hill, Recruiting Manager, Manpower, 301-***-****, *****.****@********.***

Michael Algeo, Judge, Michael *****@*****.***

Mark Matan, CEO Of Matan Inc., Matan Inc., 301-***-****, ****@********.***

Cindy Schall, Logistics Manager, Music And Arts, 301-***-****

************@*****.***

#HRJ#776c16b4-f90b-4bd0-8cc1-7098bce86961#

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