Resume Title: Remote Client Service Associate Candidate

Gabrielle Marshall

Newark, NJ ***** +1-484-***-**** *************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willing to relocate: Anywhere

Work Experience

Delivery Assistant

Aspire Middlesex, NJ

June 2025 to December 2025

Job Responsibilities included but not limited to: Material handling, Freight loading, Freight delivery, Medical Assistant

1bios Remote

August 2024 to April 2025

Responsibilities included but are not limited to

1. Enrolling patients into insurance programs

2. Building rapport with patients, assisting with questions on policies and device operation 3. Establishing care plans, encouraging patient to meet health goals 4. Device ordering,billing

Registered Medical Assistant/Medical

AFC Urgent Care Elizabeth, NJ

January 2024 to August 2024

Oriented and trained new staff on proper procedures and policies. Implemented care and efficiency improvements to support and enhance office operations. Liaised with patients and addressed inquiries, appointment requests and billing questions. Explained procedures to patients to reduce anxieties and increase patient cooperation. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Performed medical records management, including filing, organizing and scanning documents. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Registered Medical Assistant

Community Options Bethlehem, PA

July 2018 to August 2019

Assisted with routine checks and diagnostic testing by collecting and processing specimens. Prepared and administered medications to alleviate patient symptoms. Documented vital signs and health history for patients in clinic and hospital environments. Completed clinical procedures and gathered patient data for interpretation by physician. Collected pertinent data and calculations to aid physician in interpreting results. Medical Assistant

Coordinated Health Allentown, PA

July 2015 to October 2018

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Sanitized, restocked, and organized exam rooms and medical equipment. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Performed medical records management, including filing, organizing and scanning documents. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Education

High school diploma

Plainfield High School Plainfield, NJ

September 2009 to June 2013

Skills

Case management Content creation Forklifts with various attachments Vital signs Program evaluation (curriculum development processes) Forklift POS Technical Proficiency Logistics management Numeracy-focused lessons (early childhood general education) Laboratory experience Physical development (child development components) Warehouse supervisor experience CPT coding Projectors (educational technologies) Curriculum standards alignment Guest relations Packing Direct instruction Deal closing Phlebotomy EMR systems EMR/EHR Blackboard Work ethic Client onboarding Music activities (creative arts teaching) Basic math Encouraging independence (student motivation techniques) Retail sales transactions Inventory management Social media management tools Content publishing Interactive whiteboards (educational technologies) Early childhood general education teaching experience - Early childhood general education teaching experience (4-5 years) Patient service Office experience Greeting customers Delivery driver experience Customer support Clinical documentation improvement Experience administering injections Computer literacy Quick service & fast food restaurant Clean workspace maintenance Insurance prior authorization Hospitality Experience with children Charitable promotional events Talent career development Senior care Crew management Warehouse management system Telecommunication Health insurance network providers Manager experience Host/ hostess experience Working with adult populations Achieving sales targets Collaboration with specialists (early childhood general education) Contract review Behavior management Customer returns handling Educational apps (educational technologies) Catering Customer inquiry handling Blood sampling Surgery Special education Collaborative learning Autism Spectrum Disorder (early childhood general education) Phone triage Medical claims processing Pain management Time management Hands-on experiments Bakery Intake Play-based instruction Sales Occupational health Dermatology Google Workspace Topical medication administration Subcutaneous (SubQ) medication administration Language development (child development components) Patient Care Interactive activities lessons (early childhood general education) Insurance verification Reach truck IEP Internal medicine Computer skills Microsoft Outlook Medical terminology ICD-10 Physiology knowledge Logistics Community outreach Health insurance authorizations Content scheduling Community management Order picker Mechanical knowledge Food safety Numeracy Credit card payment processing Event promotion campaigns Driving Food preparation Cooking CRM software Casual dining experience Medical Billing Patient navigation Delegation Pediatrics Clerical experience Clinic experience Online portals (communication methods) Handling insurance claims Inhalation medication administration Internet resources (educational technologies) Urology Medical assisting - Medical assistant experience (6-10 years) AI Storytelling (creative arts teaching) Staff scheduling Sales support Productivity software Managing allied health teams - Largest allied health team managed (1-5 team members) Restaurant experience Project-based learning Applied behavior analysis Student- centered approaches (student motivation techniques) Positive reinforcement (classroom management strategies) Nasal medication administration Allscripts Podiatry Material handling equipment operation Anatomy knowledge Editing Developmental screenings (student assessment methods) Journalism Warehouse logistics management Research participation Appointment scheduling Bartending CPR Teamwork Ob/Gyn Health insurance information Interpersonal communication Workers' compensation claims Order entry Outdoor work Phone etiquette ECG equipment Patient interaction Inpatient Medical Office Experience Health information management Heavy lifting Intramuscular (IM) medication administration Patient observation Windows Medical claim denial management Technology integration (student motivation techniques) Art direction Managing patient records Classroom experience Fundraiser event planning Grammar Experience Clear language communication Critical thinking First aid Microsoft Excel Electronic health records (EHR) management Checklists (student assessment methods) Telehealth Skill-based instruction Attention to detail Activity-based lessons (early childhood general education) Creative development (child development components) Medical scheduling Urgent care Setting clear expectations Experience working with students Movement activities (creative arts teaching) eClinicalWorks Teaching Customer service Ophthalmic medication administration Manual handling Hygiene practices (early childhood general education) POS systems Safe work practices Verbal communication (child communication methods) TitleWave Processing cash transactions Fine dining experience Food safety management Care plans Restaurant management Customer engagement Data collection Auto insurance knowledge Mechanic experience Financial transaction processing Emergency procedures (early childhood education) Classroom events (communication methods) Record keeping Self-direction Order shipping Community engagement Medicare Sports Order fulfillment receiving Organizational skills ICD coding Closing sales Medical receptionist Retail math Accounting Logistics inventory management Art projects (creative arts teaching) Serving Medical records Call center Home visits (communication methods) Data entry in Excel Conducting sales calls Computer operation Office Management Project-based lessons (early childhood general education) Nonverbal communication (child communication methods) Basic life support Recruiting Specific learning disabilities (early childhood general education) Adobe Photoshop Microsoft Office Warehouse experience Classroom behavior management Social-emotional development (child development components) Literacy-focused lessons (early childhood general education) Dental terminology Tablets (educational technologies) Social- emotional development lessons (early childhood general education) Sublingual (SL) medication administration Redirection (classroom management strategies) Geriatrics Working with geriatric patients Athenahealth Down syndrome (early childhood general education) Phone communication Orthopedics Consistent routines (classroom management strategies) Operating heavy equipment Medication administration Guest services Typing Constructive feedback (student motivation techniques) Time & attendance systems Conflict management Self-directed learning Cash register operations Lesson planning Epic Task prioritization Sterile processing Professional art or design Discharge planning EHR systems Administering oral medications Inclusion practices (early childhood general education) Front desk Hospital experience Outside sales Client interaction via phone calls Acute care Brand messaging HIPAA Home health Microsoft Word Transcription Pallet jack Care coordination Data entry Creative writing (creative arts teaching) CRM system proficiency Picking & packing Classroom management interventions Multiple disabilities (early childhood general education) Food service interactive learning modules Goal setting (student motivation techniques) Account opening Analytical thinking Documentation review Transportation safety (early childhood general education) Title processing Celebrating achievements (student motivation techniques) Cardiology Play-based learning instruction Administrative experience Relationship building (classroom management strategies) Communication skills Sales negotiation Customer communication Pipetting Materials handling Field sales Calendar management Medical documentation Google Meet Clinical team leadership Languages

Spanish - Intermediate

Bilingual

Interpretation

Russian - Expert

English

Certifications and Licenses

Certified Medical Assistant

Present

BLS Certification

March 2023 to Present

CPR Certification

CCMA Certification

RMA

Driver's License

TIPS

Food Handler Certification

Food Safety Certification

First Aid Certification

NCMA

Paraprofessional Certification

AED Certification

Additional Information

Authorized to work in the US for any employer

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