Senior Executive Assistant & Operations Leader

Jessica Ballew

Atlanta, GA 404-***-**** *******@*****.*** linkedin.com/in/jkortum

SUMMARY OF QUALIFICATIONS

Dynamic Executive Assistant & Strategic Operations Leader with 10+ years of experience elevating CSuite productivity, driving crossfunctional operational efficiency, and supporting executives across highgrowth, multistate, and highly regulated environments. Expert in complex calendar orchestration, global travel management, workflow optimization, and executivelevel communication. A trusted liaison and force multiplier known for implementing scalable systems, coordinating highstakes events and leadership summits across global time zones, and strengthening alignment between HR, Finance, IT, and senior leadership. Calm, solutionsdriven, and anticipatory recognized for resolving issues before escalating and enabling executives to operate at peak strategic capacity.

BUSINESS OFFICE MANAGER II JULY 2025 to PRESENT

CHAPTERS LIVING LLC ALPHARETTA, GA

National, Privately held Senior Living Company – 105 Capacity, 50 Employees

Partnered with the Executive Director to streamline administrative workflows, optimize payroll and AP processes, and ensure compliance with corporate and state policies.

Led onboarding and benefits administration for new hires, reinforcing a culture of clarity, respect, and operational excellence.

A cross-functional liaison between departments, translating corporate directives into actionable community-level strategies.

Spearheaded the reconciliation of backdated billing from Q1, realigning financial records with budget forecasts and restoring fiscal accuracy across the community.

OPERATIONS ASSISTANT AUGUST 2022 to DECEMBER 2022

NetOne Talent, Inc. ALPHARETTA, GA National Cloud-based Recruitment Firm – 50 Employees

Partnered with executive leadership in a high-growth startup environment to define and implement operations infrastructure in preparation for scale.

Processed bi-weekly payroll and benefits for 50 while ensuring nationwide compliance with multi-state employment laws.

Registered and maintained active licensure across 40+ U.S. states, serving as compliance

Designed and deployed standard operating procedures (SOPs) to streamline onboarding, IT escalation handling, and internal workflows.

EXECUTIVE ASSISTANT TO THE PRESIDENT SEPTEMBER 2021 to AUGUST 2022

THE MINDGYM (CONTRACT) LONDON, UK (REMOTE)

International Behavior Change Consulting Company – 174 Employees

Led execution of multi-region leadership summits across four time zones, improving executive visibility and strategic alignment during organizational restructuring.

Maintained and distributed weekly executive reports, board presentations, and leadership KPIs; owned end-to-end calendar and meeting management across global time zones.

Stabilized three cross-functional teams in under two weeks by designing anonymous team feedback channels (via Miro), facilitating resolution meetings, and restoring milestone velocity lost to internal disruption.

Authored and implemented SOPs that increased process clarity and reduced onboarding inconsistencies across innovation teams by 20% within three months.

SR ADMINISTRATIVE ASSISTANT + CLAIMS OPERATIONS May 2016 to September 2021

THE HARTFORD GROUP ALPHARETTA, GA International Insurance and Investment Company

Transformed a high-risk customer escalation into a 10/10 service rating by owning end-to-end issue and recovery coordination.

Lead role in policy correction and refund issuance following payment system outages, preserving client trust and SLA compliance.

Developed early-warning systems for deliverables and requests, helping executive leadership proactively navigate deadline bottlenecks.

Guided internal stakeholders through systems changeover during organizational acquisition, including financial reporting updates and check reissuance.

EDUCATION

MASTERS OF SCIENCE CLST GLOBAL

BACHELORS OF FINE ARTS ART INSTITUTE OF ATLANTA

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