Experienced CSR with Strong Communication Skills
Resume:
marsha powell
Experienced Customer Service
Representative
Highly motivated and experienced Customer Service
Representative seeking to leverage proven skills in communication, problem-solving, and customer service delivery in a challenging CSR role. Committed to
maintaining compliance and meeting deadlines.
***********@*****.***
ATLANTA, GA
Work Experience
Customer Service Representative
Uhaul of Georgia
• Utilized strong verbal communication and work ethics to deliver high-quality customer service.
• Demonstrated ability to overcome objections and facilitate solutions.
• Maintained compliance with company policies and procedures.
• Met deadlines consistently, showcasing self-motivation and time management skills. Customer Service Representative
• Provided compassionate care to customers, ensuring their needs were met.
• Used WordPerfect and PowerPoint to collect and present information effectively.
• Demonstrated patience and strong communication strategies in handling customer queries.
• Ensured customer service delivery was in line with company standards and expectations. Education
Morris Brown College
PH.D. Organizational Management and Leadership Business May 2010 • Atlanta
• Pursued a PH.D. in Organizational Management and Leadership Business. • Developed strong leadership and management skills. • Gained in-depth knowledge of business operations and strategies. • Focused on improving organizational efficiency and performance.
Fort Valley State
• Fort Valley
• Completed rigorous coursework, developing a strong foundation in business principles. • Gained valuable experience in teamwork and project management. • Developed strong analytical and problem-solving skills. • Enhanced communication and interpersonal skills through various group projects and presentations. Skills
Self Motivated Debtors WordPerfect Communication Strategies Collect Information Compassionate Care Overcome Objections Customer Service Delivery Maintained Compliance Powerpoint Verbal Communication Work Ethics Patience Facilitate Meet Deadlines
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