Customer Service & Security Professional Resume
Resume:
JAMIE BROWN
Del Valle, TX *****
*************@*****.***
PROFESSIONAL SUMMARY
Experienced customer service and security professional with a strong background in leadership, client relations, administrative support, and conflict resolution. Proven ability to work effectively in fast-paced environments while maintaining professionalism and exceptional communication with diverse populations. Skilled in customer service operations, call center support, documentation, team supervision, scheduling coordination, and office support functions. Recognized for remaining calm under pressure, adapting quickly, and building positive working relationships with clients, staff, and customers.
CORE COMPETENCIES
Customer Service & Client Relations
Administrative Support
Team Leadership & Supervision
Conflict Resolution & De-escalation
Call Center Operations
Microsoft Office Suite
Data Entry & Documentation
Scheduling & Coordination
Report Writing
Insurance Verification
Multi-line Phone Systems
Problem Solving
Office Support
Security Operations
Communication Skills
PROFESSIONAL EXPERIENCE
Security Shift Supervisor
Tarian Group Security LLC – Austin, TX
August 2024 – Present
Supervise and oversee daily security operations for Central Health Southeast Health & Wellness Center.
Lead and support security staff while ensuring professionalism, safety, and compliance with site procedures.
Coordinate incident response, documentation, and communication between staff, visitors, and management.
Assist with conflict resolution and maintain a customer-service-oriented environment.
Security Officer
Marksman Security Corporation – Round Rock, TX
January 2024 – August 2024
Monitored site access and maintained security operations for a high-profile corporate account.
Operated screening and scanning equipment while ensuring compliance with company procedures.
Provided professional customer interaction with employees, contractors, and visitors.
Maintained accurate documentation and incident reporting.
Security Officer
GardaWorld Security Services – Austin, TX
February 2023 – January 2024
Patrolled and safeguarded facilities, grounds, and work areas.
Assisted visitors and employees while maintaining a professional and customer-focused presence.
Responded appropriately to incidents and emergencies while remaining calm under pressure.
Patrol Officer
Smith Protection Services – Austin, TX
October 2022 – February 2023
Conducted routine patrols and monitored assigned community areas.
Assisted residents and visitors while promoting a safe and professional environment.
Prepared reports and documented incidents accurately and efficiently.
Luxury Liaison
Allied Universal – Austin, TX
February 2022 – October 2022
Built and maintained positive relationships between luxury retail stores, customers, and security personnel.
Assisted with communication, coordination, and customer support throughout the Domain shopping area.
Delivered high-level customer service in a fast-paced retail environment.
Order Puller
GameStop – Coppell, TX
June 2021 – November 2021
Processed and fulfilled customer orders using RF scanning equipment.
Maintained accuracy and efficiency in a fast-paced warehouse environment.
Assisted with inventory organization and shipment preparation.
Customer Service Representative
JPay Inc. – Carrollton, TX
December 2019 – April 2020
Assisted customers with account inquiries and payment processing.
Resolved customer concerns while maintaining professionalism and accuracy.
Documented customer interactions and processed transactions efficiently.
Truck Loader/Unloader
Trader Joe’s – Grand Prairie, TX
May 2017 – December 2019
Loaded and unloaded shipments using electric pallet jacks.
Consolidated and shrink-wrapped pallets for distribution.
Worked efficiently in a fast-paced warehouse environment while meeting deadlines.
Customer Service Representative
Conduent – Austin, TX
2018 – 2020
Assisted customers by phone with billing, account questions, service requests, and issue resolution.
Maintained accurate records of customer interactions and transactions.
Provided professional customer support while managing high call volumes.
Resolved complaints and escalated concerns appropriately.
Insurance Verification Specialist
Health Management Systems – Irving, TX
2015 – 2016
Verified patient insurance coverage and eligibility information.
Entered and updated insurance information accurately within company systems.
Communicated with insurance providers and patients regarding benefits and coverage.
Maintained detailed documentation and records.
Client Monitor / Correctional Support Roles
Austin, TX & Denver, CO
2012 – 2015
Maintained accurate documentation, reports, and case records.
Assisted individuals with program compliance and monitored client activity.
Utilized strong communication and conflict resolution skills in high-pressure environments.
Worked collaboratively with staff and clients from diverse backgrounds.
Call Center Supervisor
Global Surveillance Products – Denver, CO
2009 – 2011
Supervised customer service and call center support operations.
Assisted customers with service requests, billing inquiries, and account updates.
Trained staff and helped resolve escalated customer concerns.
Maintained accurate records and documentation.
EDUCATION
Pflugerville High School
Pflugerville, TX
High School Diploma
CERTIFICATIONS
Texas Private Security Guard Card
TECHNICAL SKILLS
Microsoft Office Suite • Data Entry • RF Scanner Experience • Multi-line Phones • Documentation • Customer Service Systems
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