Technical Program Manager with Digital Transformation Expertise

Mark Eden **************@*****.*** 1-650-***-**** LinkedIn

SUMMARY

Technical Program Manager with extensive digital transformation experience working with and for industry leaders such as Oracle, Google, Apple, Nike, Lululemon, Levi’s, Roche, Kaiser Permanente, Home Depot, Mars, and Stanford University

Experienced in leading software development, process automation, technical infrastructure, and enterprise / in-store operations across industries, including Software/IT, Retail, Banking/Finance, Pharma/Health, Hospitality, and Public Sector

Thorough understanding of cross-functional team management and software development life cycle including related methodologies such as Agile, Waterfall, Lean, Scrum, and DevOps

Expert in software business analysis, data analysis, and QA

Highly effective stakeholder management, communication, and presentation skills

Guided by principles of customer service, efficiency, integrity, simplicity, and transparency

HANDS-ON SKILLS & TOOLS

Data: D3, JSON, MongoDB, MySQL, NoSQL, Oracle RDBMS, PL/SQL, SQL, Tableau, YAML, XML

Development/Web: Bootstrap, CSS3, CVS, DataTables, Git / GitHub, HTML5, Java, JavaScript, jQuery, PHP, REST, SSH, Tomcat, VS Code

DevOps/Low Code: Access, Airtable, Ant, AppSheet, Auth0, Azure DevOps, Bubble, Claude, Codex, FileMaker, GCP, Glide, Hudson, Omnis, Postman, Quantum, Replit, Shopify, SIMILE, VB/VBA, WordPress, XDK

Productivity: ADP, Aha, Apple EasyPay, Basecamp, Blakckbaud Raiser’s Edge, Blogger, Blue Ant, ChatGPT, Confluence, Copilot, Excel, FinancialForce, GenAI, Google Workspace, JIRA, LucidChart, Markdown, Mermaid.js, MS Office, MS Project, NetSuite, OpenAI, Oracle EBS, Oracle Retail / POS, Salesforce, ServiceNow, Slack, Smartsheet, Teams, TFS, Visio

CAREER HIGHLIGHTS

Proven success as a change agent in IT, software development, and business processes by staying relevant, well-informed, and emphasizing holistic, collaboration-based solutions

Deep appreciation for orchestration, telemetry, data design/visualization, low-code IDEs, components-based development, APIs, and responsive design

Professional services delivery including portfolio management, client engagement, partner relationship management, budgets, contracts, SLAs, infosec, and compliance

Competency in managing enterprise-grade, distributed, web/mobile applications either on premises or in the cloud (AWS, GCP, Azure, and OCP)

Hands-on expertise that includes data modeling, full stack desktop/web/mobile development, release management, cloud/system administration, and business intelligence

PROFESSIONAL EXPERIENCE

Paradyme

Technical Project Delivery Manager, Data Science

07/2024 – 05/2025

Helped lead Paradyme’s 2024 team of the year

Managed C3.AI’s data science and solution engineering teams to deliver customized cloud-hosted predictive and generative Al apps to county assessor’s offices / teams

Responsible for data analysis, business requirements, and QA for my project portfolio

Contributed to the definition of C3.AI’s Center-of-Excellence products / best practices / processes

Grid Dynamics

Technical Project Manager

09/2020 – 07/2024

Managed Google’s Networking and Borg teams/tracks as part of enterprise-wide Virtual Cells infra management virtualization program

Directed offshore teams and objectives in partnership with Google Professional Services to deliver GCP CRS integrations via Pub/Sub and Kafka for The Home Depot, Albertsons, and Urban Outfitters

Managed CPA API adoption program, including Digital Payments and Retail at Nike

Led hybrid teams and managed delivery of Amazon Web Services projects implementing AI/ML (eCommerce, search, and email marketing) for Levi’s

Mentored junior project managers and interns

Contributed to Account Management / Biz Dev and CTO, PMO, PSO best practices

Temenos, formerly Kony

Delivery Manager, TPM

10/2018 – 03/2020

Planned and tracked the delivery of responsive web and mobile banking SaaS applications, including integration with bank core, IDP, fraud management, money movement, etc.

Guided cross-functional project and partner teams using hybrid Agile methodology

Managed client relationship, budget, scope, and timeline on multimillion dollar contracts

Interfaced with platform/product teams on roadmap and release planning

Intershop

Solutions Delivery Manager, Interim Director of Services

11/2017 – 10/2018

Project managed delivery of responsive web and mobile internationalized B2B applications, including integration with client ERP (inventory), CRM, IDP, etc.

Led cross-functional team, including onshore, offshore, and partner resources

Managed relationship with strategic clients (Danaher & Lululemon), on combined $2 million/year contracts

Consolidated Intershop project portfolio in custom dashboard, establishing uniform KPIs

Provided as-needed hands-on technical assistance to advance projects

Oracle

Operations Software Technical Project Manager, Chief of Staff

02/2010 – 03/2017

Provided operations software department project management, architecture, BI, business analysis, UI/UX & data-center management expertise to CPQ, W5C, WPC, & DataStore cross-functional teams

Conceptualized and developed web WPC Portfolio Management Suite dashboard framework, used by over 1,000 employees worldwide, including WWOPS VP

Led department’s BI reports/metrics framework used by 10,000 employees and partners

Drove department-wide adoption of Confluence, Hudson, Jira, jQuery, and MySQL

Sun Microsystems

Operations Software Developer, Release Manager, Infrastructure Tech Lead

02/2002 – 02/2010

Led monthly releases of corporate configurator resulting in multi-year on-time/on-budget deployments, including transition from Trilogy engine to Oracle engine (resulting in annual corporate savings of $15 million)

Managed departmental infrastructure including storage, network, and fleet of 30 Solaris Unix servers, hosting department’s applications, databases, and services

Managed project to consolidate hardware from multiple labs to a single datacenter

OTHER RECENT EXPERIENCE

Follett

Apple & Technology Manager, Stanford University Campus Store

12/2025 – Present

Serve as store’s technology product ambassador to Stanford University schools

Develop and maintain online store (“Cardinal Tech”) and vibe coded inventory, order, repair tracking application

Create and maintain department playbook, documenting and improving on decades of institutional knowledge

Manage in-store customer service, merchandising, operations, repairs & troubleshooting

Apple

Product Specialist

07/2025 – 12/2025

Presented product demonstrations to customers

Provided in-store customer service & support, including light troubleshooting / product configuration / setup, and received 100% customer satisfaction rating during my tenure

EDUCATION, CERTIFICATIONS, AND INTERESTS

BS, Business (minor in Tech.), Notre Dame de Namur University, Graduated Cum Laude

Certified Scrum Master (CSM)

Generative AI Fundamentals

Google Cloud Certified Digital Leader

AWS Customer Council

AWS Certified Cloud Practitioner

Sun Six Sigma

Technology blogger (http://logixware.blogspot.com/), Project Management World Co-President, City of Palo Alto Website Committee, Harmonie SV (soccer club) Treasurer

Contact this candidate