Logistics Assistant with Operational Expertise

Julie M. Cassell

*** ******** *****

Easley, South Carolina 29642

864-***-****

********@*******-*************.***

Professional Summary

Results-oriented Director of Business Operations with an established record in optimizing operational efficiency, a successful focus on customer service and retention and leading organizational growth. Expertise includes: strategic planning, communications, client relations and cultural awareness. Strengths include:

• Operations Management • Data Analysis • Team Leadership

• Account Management • Communication • Problem-Solving

• Project Management • Technology Integration • Work Quality Control

• Change Management • Financial Acumen • Customer Service Professional History

Griffin International, Inc.

Director of Business Operation 2018-present

• Client facing liaison to luxury brand companies; ensuring customer satisfaction

• Oversee day-to-day operations, including accounts payable, receivables

• Develop and implement strategies to improve operational efficiency and reduce costs and streamline processes (Ex: Developed process to ensure accurate and timely billing and effective resolution of customer concerns.)

• Manage multi-million dollars contracts across all accounts

• Utilize tools to track key performance indicators (KPIs)

• Designed and directed development of scheduling and billing tool through Smartsheet

• Develop project milestones, forecast and track progress

• Analyze financial data to identify areas for improvement

• Manage and track billing through Salesforce

Business Manager 2010-2018

• Developed budgets for projects

• Created proposals

• Developed scheduling spreadsheet for facilitators and project managers

• Oversee all business accounting processes

• Managed logistics for materials

Office Manager 1997-2010

• Managed payroll

• Reconciled bank statements

• Handled accounts receivable and accounts payable Education: Winthrop University, Anderson University

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