Customer Service
Resume:
Jessica Lee
****************@*****.***
SUMMARY
Dedicated service professional excelling in client support by addressing complex inquiries and providing clear explanations of program guidelines. Skilled in problem resolution, analyzing financial data, and collaborating with teams to reconcile account issues and resolve discrepancies. Committed to regulatory standards, including HIPAA and federal enrollment guidelines, ensuring full compliance and data integrity. Adept at managing client expectations by providing consistent updates on application statuses with transparency and confidentiality.
EMPLOYMENT
MD Revolution Nov 23 – Oct 24
Enrollment Specialist Solana Beach, CA
Assisted clients with Medicare and commercial insurance enrollment, ensuring accuracy and compliance with federal and organizational guidelines.
Reviewed, verified, and processed enrollment applications and documentation with strong attention to detail and data accuracy.
Provided excellent customer service by addressing client inquiries, explaining benefits, and guiding them through complex enrollment procedures.
Collaborated with internal teams to resolve discrepancies, reconcile account issues, and maintain updated records in enrollment systems.
Met or exceeded performance metrics by managing high-volume enrollment cases while maintaining confidentiality and regulatory compliance.
HORNE Aug 21 – Oct 23 Account Analyst Ridgeland, MS
Reviewed and verified client applications for rent assistance programs, ensuring accuracy and compliance with eligibility requirements.
Assisted clients in completing documentation for financial aid, guiding them through approval processes and explaining program guidelines.
Analyzed client financial data to determine qualification for rent assistance and resolved discrepancies to support accurate decision-making.
Communicated with clients regarding application status, approval outcomes, and next steps while maintaining confidentiality.
Collaborated with internal teams and external agencies to expedite approvals, streamline documentation, and improve client support services.
CERTIFICATIONS
Medicare Compliance & Patient Services
HIPAA Compliance Training
Customer Service & Client Relations
Account Management & Financial Services
Health & Wellness
Data Entry & Insurance Enrollment Compliance
Medicare & Assistance Programs
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