Banking Professional with Loan Processing Expertise

Omar Martinez

***** ********* **. ***. ** North Hills, CA 91343 +1-747-***-**** *************@*****.*** Professional Summary

Dynamic professional with over 7 years of finance and banking experience, specializing in loan processing, underwriting, and customer relationship management. Proven ability to manage detailed loan documentation and pipelines while ensuring strict compliance. Adept with MS Office and excellent communication skills, thriving in fast-paced, team- oriented, on-site environments.

Work Experience

Hydraulic Hose Technician

Quinn Group, Inc. Sylmar, CA

January 2024 to Present

• Assisted customers by addressing questions and concerns to ensure satisfaction and clarity

• Operated hose press machine and performed breakdown and assembly of various hoses

• Fabricated original and custom hydraulic hoses to meet client specifications Handyman/Painter

Daniels home repair San Fernando Valley, CA

June 2019 to Present

• Installed home appliances and performed repairs including patching and painting to maintain property standards

• Delivered quality workmanship ensuring client satisfaction and timely completion of tasks Bankruptcy AVP

U.S. Bank Irvine, CA

June 2016 to January 2018

• Monitored loans entering bankruptcy, ensuring timely and accurate processing

• Communicated proactively with customers to obtain necessary documentation for loan processing

• Reviewed loan files to confirm all certifications and guidelines were met, supporting compliance efforts Assistant Vice President Bankruptcy Specialist/Foreclosure Specialist Bank of America West Hills, CA

July 2011 to January 2015

• Reviewed Motion for Reliefs, Next Day Sales, and bankruptcy filings to ensure accuracy and compliance

• Audited loans proceeding to foreclosure to verify adherence to policies and procedures

• Minimized potential fines and losses by identifying and correcting errors in loan documentation

• Managed review of approximately 75 loans within a 4-hour timeframe, demonstrating efficiency and attention to detail Risk Analyst

I Payment Inc. Westlake, CA

February 2009 to July 2010

• Monitored and reviewed high-volume merchant credit card processing accounts to identify potential risks

• Analyzed business transactions to assess risk associated with products and services rendered

• Verified customer card information with issuing banks and customers to confirm legitimacy of large purchases

• Implemented measures to minimize potential financial losses for the company Tech Support Specialist

Intuit Inc. Calabasas, CA

November 2005 to May 2008

• Assisted merchants in navigating QuickBooks software and locating daily transactions, deposits, and batches

• Provided technical support and customer service for Gateway payment services

• Managed collections by contacting customers with past due accounts and negotiating payment plans

• Conducted follow-ups to ensure account resolution and customer satisfaction Customer service/Loan Modification

Chase Bank Chatsworth, CA

April 2004 to November 2005

• Assisted customers with personal and online banking inquiries, including transaction and deposit location

• Processed requests such as reordering checks, stop payments, and updating contact information

• Reviewed current home loans to identify opportunities for payment reduction and modification Credit Analyst

World Class Credit Reseda, CA

January 2003 to February 2004

• Analyzed credit reports to identify and initiate disputes for erroneous information

• Negotiated debt settlements with collection agencies to resolve outstanding accounts

• Managed and trained a team of 10 credit specialists to improve performance and service quality

• Delivered sales presentations to local businesses to promote credit management services Education

Upper secondary education

High school diploma

Skills

Microsoft Outlook Attention to detail Critical thinking Organizational skills Written communication Customer communication Phone communication Loan application review Audit preparation (loan processing) Document preparation (loan closing) Customer support Communication skills Problem-solving Teamwork Technical support Certifications and Licenses

Driver's License

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