Senior Technical Writer & Documentation Architect

SANJAY SRIKONDA

*** ***** *******, ** ********, NY 11218 347-***-**** ******.********@*****.***

SENIOR TECHNICAL WRITER DOCUMENTATION ARCHITECT

Strategic Documentation Leader and Information Architect with over 30 years of experience transforming complex technical debt into scalable, high-performance information ecosystems. Expert in the Diátaxis Framework, Docs-as-Code methodologies, and enterprise single-sourcing architectures. Proven track record leading large-scale portal migrations, writing advanced database and API documentation, managing global multi-quarter backlogs, and designing unified learning/reference assets. Specialized in aligning documentation strategy with product roadmaps to drive developer enablement and measurable support ticket deflection.

CORE COMPETENCIES & EXPERT TOOLKITS

• Information Architecture & IA Governance: Documentation Audits, Legacy Backlog Remediation, Taxonomy & Metadata Design, Diátaxis Content Structuring, Corporate Style Guides, Single-Sourcing Workflows.

• Developer Experience (DX) & Technical Content: REST/XML/SOAP API Documentation, OpenAPI Specifications (OAS 3.0), Data Dictionaries, Schema References, System Runbooks & Architecture Overviews.

• Enablement, Visuals & E-Learning: Technical Diagramming (Visio, Lucidchart, Snagit), Storyboarding for Web-Based Training (WBT), Video Scripting (Camtasia, Captivate), Agile/Scrum Frameworks.

• Systems, Pipelines & Tooling: MadCap Flare (3+ Years), Docusaurus, Redocly, Git/GitHub/GitLab, Postman, Stoplight, Swagger, Jira/Confluence Administration, Structured Schema Design.

• Software: AEM, WalkMe, HTML, CSS, Git, Git/GitHub Advanced Workflows, WCAG Validation, CI/CD Automation, Advanced JIRA/Confluence, Python for Automation and Data Analysis, SQL Querying, JSON/YAML Schema Design, Project Management Professional (PMP) mindset

• Interpersonal Skills: Proven ability to influence without authority, mentor developers, and lead decentralized projects.

EXECUTIVE CAREER SCOPE PILLARS

• Developer Portals & Docs-as-Code Automation: Architected continuous integration (CI/CD) documentation systems using Git, Markdown, Docusaurus, and Redocly. Automated OpenAPI Specification (OAS) verification pipelines, collapsing fragmented software integration cycles into testable, production-ready developer platforms. Configured Postman collections, SDK/API integration walkthroughs, and error-handling arrays to dramatically accelerate 'time-to-first-API-call' for B2B global enterprise partners.

• Enterprise Infrastructure, Database & Security Assets: Compiled a massive, 70,000-word data dictionary standardizing cross-platform database field and table definitions across all internal and external institutional applications. Authored end-to-end technical system blueprints mapping infrastructure transitions to Amazon Web Services (AWS) environments, creating complete system architecture visuals, capacity forecasting models, and disaster recovery/business continuity strategies. Collaborated directly with corporate engineering and compliance units to produce rigorous SOC-2 and FDA-regulated validation frameworks following rigorous SDLC principles.

• E-Learning, Training & Global Mentorship: Partnered with instructional design and training managers to storyboard and script interactive Web-Based Training (WBT) modules, simulation tutorials, quizzes, and platform videos. Educated, onboarded, and trained developers, business analysts, and writing teams across global offices (US, UK, Singapore, Malaysia) on Agile/Scrum methodologies, structural Markdown authoring, and MadCap Flare change management. PROFESSIONAL CHRONOLOGICAL EXPERIENCE

CITIGROUP, INC. - Senior Documentation Architect

New York, NY 04/2023 – Present

• Modernize enterprise documentation infrastructure across 50+ global engineering squads to eliminate structural operational bottlenecks.

• Authored comprehensive API documentation for institutional offerings on the Citi Developer Portal

(https://developer.citi.com/apidocs) using YAML, Markdown, VSCode, and Git-integrated CI/CD pipelines.

• Established standardized governance workflows for onboarding internal APIs, training over 100 developers on effective OAS generation, yielding a 30% reduction in support tickets and a $3.1M operational savings per integration.

• Created JSON documentation for both internal and external developer audience maintained in Git repositories and distributed using an integrated toolchain. VARIOUS COMPANIES (TECHNOLOGY INITIATIVES) - Senior Technical Writing Consultant Remote 03/2019 – 04/2023

• Remediated legacy documentation debt and closed multi-quarter content backlogs for rapid-growth SaaS, medical device, virtualization, and real-time data tracking platforms.

• Amended REST/XML API specifications using Stoplight, Vue.js, and Redocly to guarantee strict OpenAPI schema validation compliance.

• Designed interactive learning modules and step-by-step user manuals, successfully reducing customer onboarding loops by 25%.

THESYS CAT (CONSOLIDATED AUDIT TRAIL) - Senior Technical Documentation Lead

New York, NY 04/2018 – 03/2019

• Translated dense SEC regulatory reporting directives into actionable user manuals and process narratives, moving 3,000+ financial institutions from technical spec overload to user-first reference systems.

• Documented system architecture layouts during an enterprise migration to AWS cloud frameworks, using Visio to deliver high-fidelity infrastructure blueprints.

TRADINGSCREEN, INC. - Senior Technical Writer

New York, NY 03/2016 – 04/2018

• Managed document version-tracking and release notes for high-frequency SaaS trading platforms and the TradeFlex API suite across accelerated global software sprints.

• Constructed end-to-end system mapping models via Visio to simplify Abstract B2B platform integrations.

COLLECTIVE.COM - Manager, Technical Communications

New York, NY 03/2015 – 03/2016

• Supervised a dedicated technical documentation team producing systems layouts for a high- availability, end-to-end ad-serving application.

• Produced instructional video modules using Camtasia and led software training clinics for cross- functional staff.

INDEPENDENT CONTRACTOR - Technical Systems & Content Consultant

New York, NY 06/2012 – 03/2015

• Authored mobile-first application specifications, business process flows, Runbooks, and SOC-2 compliance audits.

• Constructed interactive online help infrastructures utilizing MadCap Flare backed by SVN repositories.

WIRELESS GENERATION, INC. - Technical Writer

New York, NY 03/2011 – 06/2012

• Composed full API/SDK packages, user scripts, and data dictionaries for the Shared Learning Initiative (SLI) system.

REVAL.COM - Senior Technical Writer

New York, NY 08/2010 – 03/2011

• Coauthored financial engineering manuals, white papers, and Disaster Recovery procedures.

INTERNATIONAL SECURITIES EXCHANGE - Technical Writer

New York, NY 02/2010 – 10/2010

• Developed operations, business policy, and procedure manuals for the Technology Member Services trading floor.

MEDIDATA SOLUTIONS, INC. - Senior Technical Communicator / Team Lead

New York, NY 2008 – 01/2010

• Led SDLC-compliant documentation frameworks to validate life sciences healthcare software configurations.

FJA-US, INC. - Technical Writer

New York, NY 11/2007 – 11/2008

• Authored customization guides and MadCap Flare interactive platforms for insurance modeling programs.

BEAR STEARNS SECURITIES CORP. - Senior Technical Writer / VP

New York, NY 11/2006 – 11/2007

• Compiled a 70,000-word cross-application operational data dictionary to unify firm-wide field mapping structures.

CHECKFREE INVESTMENT SERVICES - Senior Technical Communicator

Jersey City, NJ 05/2005 – 11/2006

• Documented web-based fixed-income, equity, and structured product tools, mapping Oracle database extraction procedures.

ICI / ADP - Senior Technical Writer / Team Lead

New York, NY 01/2001 – 02/2004

• Managed a team of 15 writers formatting over 1,500 integrated mortgage securities trading help modules.

INVESTLINK TECHNOLOGIES, INC. - Technical Writer

New York, NY 02/1999 – 02/2001

• Drafted platform scripts, validation procedures, and connection guides inside the Defined Contribution sector.

RESEARCH INSTITUTE OF AMERICA GROUP, INC. - Production Analyst

New York, NY 12/1995 – 09/1999

• Wrote production system scripts converting SGML data strings into Windows CD-ROM frameworks.

SCIENTIFIC AMERICAN MEDICINE - Assistant Project Manager / Electronic Publishing

New York, NY 07/1994 – 12/1995

• Supervised a team of 12 specialists executing multi-disciplinary, large-scale medical database text migrations.

NY LAW PUBLISHING COMPANY - Project Editor, CD-ROM

New York, NY 01/1993 – 02/1994

• Managed a 15-person cross-functional production team and coordinate overseas vendor assets under budget.

CHAPMAN & HALL - Journals & Science Promotion

New York, NY 11/1991 – 01/1993

• Translated technical code assets and edited installation scripts for mass-replicated database packages.

EDUCATION & PROFESSIONAL CREDENTIALS

Bachelor of Arts (B.A.), English Literature Rutgers University, Camden, NJ (Graduation Year: 1990) Certified Scrum Master (CSM) Scrum Alliance

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