Customer Service & Operations Leader, Remote-Ready

Derrick Dorsey

CUSTOMER SERVICE & OPERATIONS PROFESSIONAL

REMOTE-READY · PEOPLE-FIRST · AVAILABLE IMMEDIATELY

REMOTE-READY

***************@*****.*** 713-***-**** Pearland, TX 77584 CUSTOMER SERVICE HIGHLIGHTS 5+ years in customer-facing roles High-volume retail, food service & corporate environments Proven de-escalation & conflict resolution Team lead & supervisory experience

PROFILE

People remember how you made them

feel — and I've built a career on making

every interaction count. From de-

escalating tense situations on a security

floor to closing contracts in sales to

keeping customers moving in high-

volume environments, I bring calm,

clarity, and care to every role. I

communicate well, document

everything, and never need to be

micromanaged. If your team needs

someone dependable who genuinely

gets along with people and gets the job

done, that's me.

CORE SKILLS

Customer Service & Retention

Conflict De-escalation

Team Leadership & Supervision

PROFESSIONAL EXPERIENCE

Operations Coordinator

WERNER ENTERPRISES

April 2026 – April 2026

Short-term contract

— Coordinated time-sensitive logistics independently, maintaining zero errors across all compliance documentation.

— Communicated status updates and schedule changes accurately and professionally under pressure.

— Demonstrated self-direction and reliability with no direct oversight — a core remote work competency.

Operations Coordinator

US XPRESS

October 2025 – April 2026

— Self-managed a full daily schedule across a 6-month period with zero documentation errors or compliance infractions.

— Communicated proactively with coordinators to resolve scheduling conflicts before they escalated.

— Built a track record of on-time delivery and accountability that earned consistent positive feedback.

Sales Agent

PMC HOUSTON

Contract — Spring 2026

Sales & Client Relations

Clear Written & Verbal

Communication

Scheduling & Coordination

Incident Documentation & Reporting

Compliance & Policy Adherence

Problem Solving Under Pressure

Microsoft Office & Google Docs

WHY REMOTE WORKS

5+ years operating independently

without direct supervision

Patient, clear communicator across all

types of people

Meticulous documentation — zero-

error record across compliance roles

Calm under pressure — de-escalation

is a core strength

EDUCATION

Westside High School, Houston TX

High School Diploma · 2019

— Built strong client relationships through active listening and needs-based consultations, driving measurable repeat business.

— Converted new leads into customers by understanding their goals and matching them to the right solutions confidently. Assistant Director of Security

ALLIED UNIVERSAL

June 2024 – January 2025

— Supervised and developed a team of 10+ officers across multiple sites — setting expectations, resolving conflicts, and maintaining team morale.

— Served as the first point of escalation for client concerns, resolving most issues without involving senior management.

— Coordinated scheduling and shift coverage to ensure zero service gaps, even during high-demand periods.

— Drafted compliance reports and incident documentation reviewed at the corporate level with zero revision requests. Security O!cer

BROSNAN SECURITY

May 2023 – February 2024

— Received a formal performance award for professionalism, reliability, and service quality.

— Provided a calm, welcoming presence for visitors and staff while maintaining a secure environment — turning tense moments into positive outcomes daily.

— Maintained meticulous digital activity logs and incident reports submitted to management with zero errors.

Security O!cer

ALLIED UNIVERSAL

March 2023 – May 2023

— Conducted patrols, managed visitor interactions, and responded to incidents with professionalism and clear communication. Customer Service & Inventory Associate

WALMART

March 2022 – September 2022

— Assisted customers daily in a high-volume retail environment, resolving product and service questions with patience and efficiency.

— Served as a go-to resource on the floor for both customers and teammates, keeping operations running smoothly.

Customer Service Cashier

WHATABURGER

August 2020 – October 2021

— Delivered fast, friendly service in a high-pressure environment, processing orders accurately while keeping customers satisfied.

— Handled complaints and order errors calmly during peak rush hours, consistently turning frustration into a positive experience. OPEN TO REMOTE ROLES INCLUDING

Remote Customer Service Rep

Customer Success Manager

Remote Sales Representative Virtual Team Lead

Support Operations Coordinator

Client Relations Specialist

Remote Scheduler / Dispatcher

Remote Admin & Office Manager

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