Pharmacy Tech & Prior Authorization Specialist

Lynette Oden, *********@*****.***, Lansing, Illinois 60438, Cell 708-***-****

Soft Skills: Strong communication, and organization, Problem solving abilities, Details, Manage time effectively, Critical thinking, Empathetic, Adaptable, leadership, Teamwk

Hard Skills: Proficient in Epic, Therigy, Script Med, Run Test claims, Prior Authorizations, Genesys, Tayor-Med, Nice iex, Workstage,

Mount Sinai Hospital: Pharmacy Tech, 09/2024-12/30/2025, New York Remote, Prior authorization specialist, Verification of pharm benefits for patient’s, Enroll patient into partner health discount drug programs, Run test claim to determine copay, Ensure patients receive medication without gaps in care, communicate and collaborate with team to ensure smooth on boarding for patients. Other duties as assigned.

CVS Pharmacy, Pharmacy Tech, 07/2019-08/2024, Woonsocket RI, Remote, Prior Authorizations Specialist- Verify patients’ insurance, Patient support in (answering inbound calls), Contact insurances for verification of prior auth’s and benefits, contact providers offices to complete prior authorizations and ask for clinical data if missing, Resolve claims adjudication issues, Collaborate with mgrs. And team leads to ensure seamless patient care.

Prime therapeutics: Pharmacy Tech, 08/2014-06/2019, Eagan Mn, Remote, Receive inbound calls from patients to schedule medication delivery via USPS, FEDEX, Make outbound calls to patients if there was an issue with delivery or damaged medication, Ran test claim to determine copay, Researched Drug copay programs for members, Navigate pharmacy refills and dispensing software, Support for Medication Adherence,

Walgreens Pharmacy: Pharmacy Tech, 04/2013-02/2016, Deerfield, Illinois Remote-Patient outreach- Make outbound calls to eligible patients to introduce and enroll into specialty drug programs, Educate patient on benefits of Walgreens comprehensive pharmacy care model, Review patients EMR to understand patients condition and medication being prescribed to better understand patient needs, Received in bound calls as well for ongoing support, answer patients questions, verify insurance, check with providers offices to confirm Prescribed order. Perform other duties as assigned,

Education: Completing bachelor’s degree in psychology, Governor State University 07/2027

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