Bilingual Customer Service & Account Processing Professional

Edgar Huerta

Bilingual Customer Service / Account Processing

*************@*****.*** • 817-***-**** • 409 Chicago Ave • Ft. Worth, 76103, Texas To obtain a position where I can convey my experience and solid work ethic and drive the company to a thriving rank along with a motivated team.

Education

Eastern Hills High School

graduate

Tarrant County College

basics in Hurst

Languages

English (written and spoken), Spanish (written and spoken) Work Experience

Bilingual Interviewer October 7th, 2020 — May 11th 2026 Press Ganey

Interviewing Health insurance plans Healthcare Surveys Medicare/Medicaid Inbound/Outbound Customer Service Inbound Sales Specialist January 7, 2013 — June 19,2013 Wells Fargo

Personal loans Personal lines of credit Home equity loans Checking Accounts Savings Accounts Time Accounts Auto Loans Auto Loans Refinance Referrals for Refinance on mortgage loans Referrals for Auto insurance, home owners insurance,renters insurance, life insurance and identity theft protection plans.

Collections Mortgage Dept December 16,2011 — February 24,2012 Bank Of America

Collections on front end and back end past due mortgage loans. Account Reconciliation Processing Department August 8,2000 — August 16,2011 JP Morgan Chase

Account reconciliation processing Positive Pay Payee name positive pay Customer service (bilingual) Balancing commercial accounts Fraud protection Fraud Investigation Training Recon expert Selected to Train co-workers from Mumbai, India and Manila Philippines in both reconcilement and positive pay. Microsoft Office, Outlook, Windows XP- Apple software. Skills

QUALIFICATIONS:

More than fifteen years of experience in bilingual customer service, commercial account processing, positive pay, payee name positive pay, fraud protection, fraud investigation, check handling, Excellent communication skills in English and Spanish (both written and spoken) and interpersonal skills, Retail sales, Mortgage Collections, Expert in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, Great expertise in time management, Insightful knowledge of fraud protection, communication, and distribution techniques and methods, Deep knowledge of account reconciliation and customer service both English and Spanish, Ability to plant a pleasant and solid team, inspire the cooperation and confidence of others, Able to handle and prioritize multiple, possibly conflicting, demands from superiors and colleagues, Self-directed, detail oriented and a problem solver with a desire to contribute to a uniquely creative environment, Flexible, receptive and open to change References

Greg Cotton

"(Chase ) Account reconciliation processing dept Manager 817 399- 5508"

Fenn Stauffer

"(Wells Fargo) Sales Team Manager 817-***-****"

David Lopez

"(Press Ganey) 817-***-****"

Britney

"(Press Ganey) 682-***-****"

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