Multitasking Pro with Remote Support Expertise

Jessica Mason

***********@*****.*** • 856-***-****

EDUCATION

Full Sail University Currently Enrolled

Bachelor of Science, Graphic Design,GPA 4.0

PROFESSIONAL EXPERIENCE

Independent Contractor January 2024-

Current

Call Center Rep

• Various independent contractor WFH contracts for multiple service providers

• Currently with Omni Interactions

Wedgewood Village Pharmacy May 2021-

September 2023

Customer Care Specialist

• Handled taking incoming calls from customers and doctors' offices

• Accepted payment of invoices, placed orders for medication

• Responsible for human, pet, and controlled substance orders Bath & Body Works Octover 2017-

January 2021

Supervisor

• Responsible for handling all aspects of day to day retail setting including hiring, payroll, procurement, planning and executing full store resets, managing work orders, 3rd party vendor relations, customer service and direct sales, analyzing daily business metrics, regular audits of store media (including till reports and returns), conferencing, and opening/closing procedure.

SKILLS

Microsoft Word, Excel, and PowerPoint • Adobe Creative Cloud • Apple mobile computing devices • InContact and Inview • Canva •Windows 11

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