Customer Service & Client Relations Specialist

KIM Coonen

Green Bay ***** 920-***-**** *********@*****.***

Summary

Customer service expert with a strong background in problem-solving and client engagement across various roles. Skilled in managing detailed records and addressing customer complaints to foster satisfaction and retention. Leverages experience to optimize processes and enhance service delivery, contributing to overall organizational success. Skills

• Customer support

• Customer relationship management

• Customer engagement

• Critical thinking

• Problem - solving

• Time management

• Team collaboration

• Adaptability & flexibility

• Computer proficiency

• Active listening

Experience

CUSTOMER SERVICE REPRESENTATIVE 05/2022 - 05/2026 Winland Foods - Green Bay

Communicated with customers by telephone or in person to provide product information, process orders, and address complaints.

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• Engaged with customers to identify needs and promote new services or products.

• Maintained detailed records of customer interactions, including inquiries, complaints, and resolutions.

• Followed up with customers to address inquiries and inform them of claim investigation results or any adjustments.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Refer unresolved customer grievances to designated departments for further investigation. CUSTOMER BUSINESS MANAGER 03/2020 - 05/2022

Salelytics - Appleton

• Determined pricing schedules and discount rates to optimize sales strategy.

• Conferred with potential customers to assess equipment needs and recommended appropriate purchases.

• Resolved customer complaints to enhance satisfaction and retention.

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

• Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.

• Assess marketing potential of new and existing store locations, considering statistics and expenditures. CENTRALIZED ACCOUNT MANAGER 03/2007 - 03/2020

Pitney Bowes - Neenah

• Managed personal bookkeeping tasks for clients to ensure accuracy and organization of financial records.

• Tracked loan and account statuses to ensure timely payments and compliance with financial obligations.

• Verified figures, postings, and documents for accuracy and proper coding to maintain financial integrity.

• Access computerized financial information to answer general questions as well as those related to specific accounts.

• Compiled purchase orders and expense reports to support procurement and budgeting processes.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Education

Neenah High School - Neenah, WI High School Diploma 06/1994

References

References available upon request.

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