Security & Loss Prevention Specialist /analysis
Resume:
PABLO J. GARCIA
NEW YORK, NY 10034
Home Phone 914-***-****
OBJECTIVE: To obtain a position in the security field where I can utilize and apply my extensive and acquired knowledge in Security, Surveillance and Investigations. HIGHLIGHTS: • Bilingual English/Spanish • Patience • Quick Learning
• Computer Knowledge • Decision Making • Reliability
• POS System • Team Working • Effective Listening
• Customer Service
EXPERIENCE:
METRO ONE LPSG. NEW YORK, NY
Loss Prevention /Doorman /Greeter 05/01/2024 – Present
● Customer Service: open doors and greet them, assist answering questions, assist customers for any customer accident in the store.
● Keep record of the amount of customers for corporate and store use.
● Internal investigation misuse of employee discount monitor (cctv) security camera (external issues potential theft situations, fraudulent charges cash of checks)
● Loss prevention control; access cards for stock rooms cable locks or leather all keys personal lockers attendance back store visitor regulation compliance.
● LP provides training in loss prevention for managers supporting sales and cashiers.
● Loss Prevention helps manager monitor; attendance breaks lunch hour’s lateness calling sick employee, purchases sensor removal and deactivation customer and employee, hold policy compliance alteration request form compliance.
ALLIED UNIVERSAL. NEW YORK, NY
Loss Prevention /Doorman /Greeter 10/01/2022 – 05/31/2024
● CPR/AED certified
● Physical Security
● Eight hours security training
● Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
● Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
● Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
● Serve as the liaison between all departments and the security department
● Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
● Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
● Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
● Complete “task work orders" for all reported maintenance needs
● Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
● Control and monitor the two-way communication systems
● Make emergency notifications as necessary pursuant to site Post Orders
● Make productivity and cost reduction recommendations to management
● Make recommendations for physical security surveys and post orders
● Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
● Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
● Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
● Serve as the liaison between all departments and the security department
● Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
● Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
● Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
● Complete “task work orders" for all reported maintenance needs
● Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
● Control and monitor the two-way communication systems
● Make emergency notifications as necessary pursuant to site Post Orders
● Make productivity and cost reduction recommendations to management
● Make recommendations for physical security surveys and post orders PRADA USA CORP. NEW YORK, NY
Loss Prevention /Doorman /Greeter 09/30/2010 – 01/31/2023
● Customer Service: open doors and greet them, assist answering questions, assist customers for any customer accident in the store.
● Keep record of the amount of customers for corporate and store use.
● Internal investigation misuse of employee discount monitor (cctv) security camera external issues potential theft situations fraudulent returns fraudulent exchanges fraudulent charges cash or checks.
● Loss prevention control; access cards for stock rooms cable locks or leather all keys personal lockers attendance back store visitor regulation compliance.
● LP provides training in loss prevention for managers supporting sales and cashiers.
● Loss Prevention helps manager monitor; attendance breaks lunch hour’s lateness calling sick employee purchases sensor removal and deactivation customer and employee hold policy compliance alteration request form compliance.
● Control traffic flow in and around bays on/offloading locations.
● Assign and manage vehicle’s bay time usage.
● Coordinate dock space assets to ensure optimum throughput during peak demand periods.
● Communicate with the Building Management Delivery Personnel and Building Security Force.
● Responsible for overall Dock order, cleanliness, and safety.
● Document any damage caused by vehicles or vendors using the Dock area.
● Send any discrepancies to Building Management.
● Investigate and resolve issues with dock assignments, bay time usage, drivers, passengers or cargo.
● Accept and track deliveries.
● Maintain order and security in the Dock area.
BURBERRY, LTD NEW YORK, NY
Loss Prevention 04/05/2004 to 01/08/2010
● Customer Service: open doors and greet them, assist answering questions, assist customer for any customer accident in the store.
● Keep record of the amount of customers for corporate and store use.
● Internal investigations misuse of employee discount monitor (cctv) security camera external issues potential theft situations fraudulent returns fraudulent exchanges fraudulent charges cash or checks.
● Loss prevention control; access cards for stock rooms cable locks or leather all keys personal lockers attendance back store visitor regulation compliance.
● LP provides training in loss prevention for managers supporting sales and cashiers.
● Loss Prevention helps manager monitor; attendance breaks lunch hour’s lateness calling sick employee purchases sensor removal and deactivation customer and employee hold policy compliance alteration request form compliance.
TROY SECURITY SERVICES NEW YORK,NY
Security Guard 2001 to 04/01/2004
● Assigned to provide security to various retail stores in the midtown and upper east side area.
● Provide customer services to detect and apprehend potential shoplifters.
● Observe and report potential dishonest employees.
● Conducts daily audits, security reports and operates store surveillance. AUXILIARY POLICE OFFICER NEW YORK,NY
● Volunteer services, city patrol and special events. 1991 to 1997 REFERENCES:
Upon request
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