Results-Oriented Business & Real Estate Manager
Resume:
JESSICA D. TUCKER
S U MMARY
Results-driven Business Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational improvement. Excel at communication, problem-solving, and adaptability, ensuring seamless management and business growth.
E X P E R I E N C E
Business Manager
PRG Real Estate Management Henrico, VA December 2020 - Current Retail Sales Representative
Comcast Xfinity Henrico, VA March 2018 - February 2020 Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Developed and implemented policies and procedures to improve operational efficiency.
Created leasing contracts, collected rent payments, and maintained tenant records.
Ensured compliance with all state and local laws regarding fair housing practices. Assisted in the preparation of marketing materials for vacant units. Coordinated move-in and move-out procedures including inspections and cleaning services.
Facilitated communication between tenants and landlord or property management company.
Resolved tenant complaints in a timely manner to maintain positive relationships. Developed strategies to increase occupancy levels through effective marketing campaigns.
Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
Greeted customers, identified their needs and provided product information. Assisted customers with selecting merchandise based on their individual requirements.
Operated cash registers to process payments from customers. Replenished stock shelves and displays according to store guidelines. Maintained cleanliness of the sales floor, fitting rooms and check-out areas. Tracked inventory levels through use of POS system and communicated low stock issues to supervisor.
Performed opening and closing duties such as counting money in register drawer or restocking supplies.
Attended weekly team meetings to discuss sales goals and strategies. Resolved customer complaints in a professional manner. Engaged positively with each customer, providing professional, and polite support for sales and service needs.
S K I L L S
Business generation
Operational leadership
Cross-functional team leadership
Reliability
Strategize business plans
Performance measurement
Sales oversight
Vendor Management
Multitasking
Conflict Resolution
Customer Relationship
Management
Process Improvement
Problem-solving abilities
Budgeting and cost control
Policy/program development
Staff Training
Manage operations
Improve performance
Systems implementation
C O N T A C T
*******.**********@*****.***
Richmond, VA 23235
E D U C A T I O N
Bachelor of Science
Business Management
Winthrop University, Rock Hill, SC
December 2018
Elected to Vice President for AMA
Professional development
completed in American Marketing
Association
Member of Alpha Kappa Alpha
Sales Representative Manager
Verizon Wireless Midlothian, VA March 2010 - August 2018 Developed and implemented sales strategies to reach key accounts. Created and maintained customer databases to track account activities. Conducted market research to identify industry trends, competitive landscape, and customer needs.
Collaborated with cross-functional teams to develop promotional materials. Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
Managed client contracts ensuring compliance with terms of agreement.
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