Cosmetologist and Customer Service Specialist

● Ayla bounds

616-***-****

**********@*****.***

Skills

● Works well in a fast paced environment

● Exceptional customer service

● Dining crew workflow optimization

● Strong work ethic

EXPERIENCE

Host – Buffalo Wild Wings (08/2025 – Present)

• Greet and seat guests to ensure efficient dining flow.

• Handle money management including payments and receipts.

• Maintain cleanliness of front-of-house areas and uphold customer service standards.

Server – Cotton Patch Café (06/2024 – 10/2024)

• Provided prompt, friendly service and ensured guest satisfaction.

• Maintained knowledge of menu items, ingredients, and preparation methods.

• Checked food quality before serving and communicated special requests or allergies to kitchen staff.

• Ensured cleanliness and proper setup of dining area in compliance with health regulations.

• Resolved guest concerns efficiently and professionally. Customer Service Associate – Kum & Go (11/2023 – 08/2025)

• Built strong customer relationships through attentive and personalized service.

• Accurately handled sales, maintained records, and managed inventory.

• Coordinated with vendors for product ordering, deliveries, and returns.

• Enhanced customer satisfaction by anticipating needs and going the extra mile.

EDUCATION

Knoxville High School, Knoxville Iowa

The Salon Professional Academy

AWARDS

-employee of the month at the cotton patch

-Top retail for a week of September 2025

-student of the month at The salon professional academy in March 2026

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