Customer-Focused Hospitality Associate with Security Experience

Monae Weaver

Washington, DC ***** 202-***-**** *************@*****.***

Willing to relocate: Anywhere

Professional Summary

Reliable and hardworking professional with over 5 years of experience in environmental services, security, and customer service. Skilled at maintaining safe, clean, and welcoming environments in healthcare, hospitality, and residential settings. Known for strong attention to detail, teamwork, and dedication to high-quality service. Core Skills

• Facilities & Environmental Services: Cleaning, sanitization, infection control, waste management

• Security & Safety: Patrols, surveillance monitoring, incident reporting, emergency response

• Customer Service: Concierge services, guest assistance, client communication

• Technical Tools: Yardi, BuildingLink, POS systems Professional Experience

Environmental Services Associate

Howard University Hospital – Washington, DC Nov 2023 – Present

• Perform daily and terminal cleaning of patient rooms, surgical suites, and ICUs in compliance with infection control standards.

• Handle regulated medical waste and sharps safely per hospital policies.

• Support patient safety and confidentiality in occupied treatment areas.

• Collaborate with nursing staff and infection control teams to prevent the spread of disease. Security Officer

Loyal Amenity Protection Agency – Washington, DC Mar 2023 – Present

• Patrol interior and exterior of hotel premises to ensure safety and security.

• Monitor security cameras, maintain logs, and report unusual activity.

• Assist guests as needed, including escorts and safety support.

• Respond promptly to incidents and assist colleagues during emergencies. Custodian (Volunteer)

Anne Beers Elementary School – Washington, DC Nov 2022 – Apr 2023

• Clean and disinfect classrooms, hallways, restrooms, and cafeterias.

• Replenish supplies and support staff in setting up events and assemblies. Barista

Starbucks – Washington, DC Mar 2022 – Jan 2023

• Prepared customized beverages and maintained high customer satisfaction.

• Processed payments, operated POS, and educated customers on promotions.

• Contributed to consistently meeting store goals. Environmental Services Housekeeper

Aerotek – Washington, DC Dec 2019 – Nov 2022

• Cleaned and disinfected resident rooms, common areas, and medical spaces.

• Supported infection prevention through sanitation of high-contact surfaces. Security Officer

Securitas – Arlington, VA Nov 2019 – Jun 2021

• Monitored surveillance systems, fire panels, and access points.

• Assisted residents, guests, and vendors while enforcing building security protocols.

• Coordinated with emergency services during incidents. Concierge

HireONE Staffing – Washington, DC May 2015 – Dec 2018

• Greeted and assisted residents and visitors while maintaining building security.

• Processed mail, packages, and deliveries efficiently.

• Collaborated with maintenance and security teams to resolve resident requests. Line Cook / Prep Cook / Dishwasher

Smashburger – Vienna, VA Aug 2012 – May 2015

• Prepared food orders and trained new employees in food safety standards.

• Maintained kitchen cleanliness and stocked supplies. Deli Associate

Walmart – Washington, DC Aug 2013 – Apr 2015

• Prepared and packaged deli items while ensuring food safety compliance.

• Assisted customers at the counter and managed inventory rotation. Education

High School Diploma Dunbar High School – Washington, DC 2014

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