Versatile Administrative and IT Support Professional

John D. K. Dogbegah Jr.

***-** **** *** ******** NY 11358

Phone: 347-***-**** E-Mail: ****.********.**@*****.*** Homepage: JohnDogbegahJr.net

Experience

Amazon 10/2019 - 2025

Sortation Associate RTS Associate

(Woodside)(Maspeth)(Staten LI)

• Sorting packages based on size and

destination

• Built pallets, wrapping pallets, transporting

pallets with pallet jack, and sorting packages

and pallets.

• Handle packages from envelopes to boxes

ranging up to 49 pounds.

• Part of the Amazon ASC (Amazon Safety

Committee)

• Sorting packages based on sized with jack

Agilant Solutions 07/2023 – 10/2023

IT Field Technician

• On-site accurate diagnosis of the problem with

a malfunctioning PC, Mac, laptop, printer or

other peripheral.

• Replace defective screens of chrome books.

• Swapping daughter boards to defective chrome

books

• Research the correct replacement part number

when ordering from a vendor.

• Courteous to all customers and to provide them

with accurate information.

• Responsible for a neat appearance (business

CBC (Community Baptist Church) 10/22 – 03/2023

Media Ministry (Volunteer)

• Assist with video & audio production to run a

smooth service

• Helped with the networking aspect of the

house of the lord

• Assist with also what is needed.

JCPenney 2013 - 2018

Merchandise Assistant Sales Associate (Garden City LI, Manhattan Mall)

• Greeted and assisted customers in finding

products.

• Actively listened to customers in a calm and

agreeable manner to resolve problems

• Tracked quantity of stock using the online

registry and tracked expenses

• Worked directly with the team to organize,

purge and display all samples and shipping

packages, processed all received packages and

ensured delivery to the appropriate manager.

La-Guardia Community College 2012-2013

Computer Lab Assistant

• Managed PC hardware systems & peripherals –

Printers, Project & Scanners

• Assisted Students with CunyFirst and all

computer related issues (Registering for Classes,

Assisting with class projects

Education

Queens College 2022 - 2025

Attending in pursuit of a bachelor’s in computer

science

Laguardia Community College 2009-2022

Graduated with an AAS in Computer Networking:

Administration and Security

Coursework

• MAC 108: Intro to Python

casual). Created a calculator in Python.

• MAC 293: Computer Repair

Made an Ethernet cable from scratch.

• BTM 101: Intro to Business

How to create an excel sheet with its shortcuts

• HUC 101: Fund of Speech Comm

How to make and produce a successful interview

• MAC232: Unix Nos

Learnt about Command-line in Linux, Ubuntu

• ELF 101 & 102: Elementary French

Learnt the basics of understanding French.

Skills

Soft Skills

• Patience

• Empathy

• Communication

• Work ethics

• Calm under pressure

Hard Skills

• Strong understanding of operating systems, software, and devices

• Problem-solving skills

• Analytical skills

• Customer service experience

• Patience

• Verbal and written communication skills

Contact this candidate