customer service

Tiffany Eudy

Albemarle, NC

Phone: 704-***-****

Email: ************@*****.***

Professional Overview

Proven problem-solver adept at ensuring compliance with regulations and maintaining accurate records. Expertise in workflow optimization, driving efficiency and safety. Experience in Overages, Shortages and Damage (OS&D). Excellent verbal and written communication and listening skills. Capable of working under tight time constraints in high volume environment, while prioritizing high demands. Able to work independently or with teams, interacting well with others.

Skills Summary

Problem-Solving • HIPAA • Time Management • AS400 Experience • Clerical • Customer Service • Computer Proficient (MS Word, Excel and Teams) • Listening Skills • Data Entry • Online Phone System (Twilio)

Employment History

01/2026 - 03/2026

Sales Agent

Ignition CX, Albemarle, NC

Performed internet sales for a variety of companies

Answered high call volume with professional customer service

Navigated computer software numerous companies

Explained navigation through platforms to customers over the phone

Worked through process of determining which package would best suite customer's needs

Maintained clean work environment

03/2020 - 02/2026

Senior Certified Pharmacy Technician

Walgreens, Albemarle, NC

Coordinated medication therapy management sessions to optimize patient outcomes and medication adherence

Conducted comprehensive medication reviews to identify potential drug interactions and contraindications

Implemented inventory management strategies to maintain optimal stock levels and reduce waste

Monitored prescription filling processes for accuracy and adherence to safety protocols

Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items

Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients

10/2016 - 09/2019

Supply Technician

Wood Perfect, Richfield, NC

Ensured safety compliance through regular equipment inspections and adherence to established protocols

Consistently met production quotas while maintaining strict adherence to safety guidelines and regulations

Enhanced truss assembly efficiency by streamlining production processes and implementing time-saving techniques

Utilized specialized tools for fastening components securely, ensuring the structural integrity of finished products

Education History

High School Diploma

High School Diploma

South Stanly High School, Norwood, NC

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